I love sharing the latest and most exciting information about technology, product and corporate news with our many customers and prospects all over the world. Read my recent e-mails below and subscribe to receive my personal e-mail updates:
After thorough market research, California-based healthcare technology organization Dexcom deployed the Papyrus Intelligent Capture technology that effectively trains machines to recognize documents and messages, reducing processing time from four days to four hours.
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In preparation of our Open House World Conference, the 30-year company anniversary celebrations and the opening of our new Papyrus Competence Center in Austria, I would like to share the themes and hot topics with you.
What began in 1988 in the basement of our private home in Austria has grown into a fantastic global organization of experienced professionals, utilizing stable standard software and innovative Framework Solutions created in our four software development centers and three global competence centers. It’s been an amazing journey so far.
Most customer service solutions can’t keep up with today’s customer engagement requirements. Customers want to experience a fast and right response the first time using their preferred communication channel.
Business First was an important goal Dow Jones set for their new global business communication solution. The new system will allow for business creativity and flexibility in product offerings, plus pricing and placement of promotional content across lines of business.
Business documents are a critical step in connecting your traditional and digital business channels. It sounds so simple, yet it’s hard in practice to be effective when delivering these documents and messages to your customer-preferred channel in an Omni-channel world.
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"Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a 'robot' to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems."
WellCare Health Plans, Inc. in Tampa/FL and ISIS Papyrus Software proudly announce winning the renowned 2017 WfMC Global Awards for Case Management. The Papyrus ACM-based Collaboration Platform for Campaign Management Earns Highest Ratings for Digital Transformation Excellence, Agility and High Value Creation...
Creating and managing business documents for physical and digital can be an expensive nightmare. The Papyrus single source document administration is here to help! Document layouts and building blocks are created one time by business teams and reused across templates for email/HTML, Mobile, Web, PDF and AFP print; achieving efficiency, corporate design, precision and quality. How cool is that!
A recent survey by Ovum concluded that 74% of customers use three or more channels when contacting companies. This demands a new business model for moving beyond disconnected, multichannel communications - offering Omni Channel engagement with real time back office integration for enhanced customer experience and streamlined operations.
Training machines to recognize documents and messages and to continuously optimize data capture is a remarkable technology to increase efficiency.
In preparation for our upcoming Papyrus World Conference, I like to share the themes and hot topics with you. I promise you will hear exciting presentations, see breakthrough showcases and discuss with your peers new approaches and disruptive solutions impacting your business in the digital enterprise.
Recently, Papyrus Capture/Mobile was awarded "Mobile Capture Product of the Year" by Document Manager in the UK! The Papyrus software solution enables flexible, accurate data entry and real-time processing from customer, remote staff or field service devices - all working together for a seamless and interactive omni channel customer experience:
60 BPM award submissions – 27 judges – 15 distinct evaluation criteria for innovation, implementation and impact set by WfMC.
Digitizing and extracting data from all inbound channels - in structured and unstructured formats - and integrating with process and case management is a key strength of Papyrus Capture.
Last week at the ACORD Insurance Innovation Challenge (AIIC) competition in London, the Papyrus OMNI Channel capabilities with online channel applications for Web and Mobile impressed the judges. They commented that our platform truly delivers added value and empowering the business makes Papyrus stand out of the crowd....For the second year in a row, Papyrus Software has been selected as an AIIC finalist!
Doing business online is a critical element of your organization’s existence – it connects you more quickly and conveniently to customers, prospects and partners. Digital business transformation now demands that we ensure operational support for this external activity, increasing emphasis on how we deliver on the promise of digital business via the online channel.