I love sharing the latest and most exciting information about technology, product and corporate news with our many customers and prospects all over the world. Read my recent e-mails below and subscribe to receive my personal e-mail updates:
2020 was a challenging year however we continue to have much to celebrate. With digital transformation taking hold of the industry, customer engagement solutions – whether from request to closure, processing a loan, a claim or an order – are evolving at an even quicker rate.
You can bring your letter applications closer to the business and to the Web! Business document design tools enable organizations to meet their objectives in a timely and cost-effective manner without relying on technical knowhow in IT.
Effortless integration is possible through configurable adapter technology avoiding the limitations of commonly used APIs. Adapters are platform- and compiler-independent connectors with no coding required. The service oriented architecture (SOA) reduces drastically the amount of time and effort required for interfacing with applications that span multiple systems and devices.
A new enterprise-wide focus on improving customer experience has pushed organizations to move from a single channel to multi-channel to omni-channel Communications, responding to customer preferences across physical and digital touchpoints.
Digital application routes are essential to new customer business. Whether a loan, credit, policy, business account or leasing contract – customers benefit from fast, seamless processes without media breaks or manual processes, completely without paper.
It's an exciting time at Papyrus Software! With great pleasure and excitement, I announce the availability of all 2020 Open House presentations on-demand in English and German for you on our website.
The new report on Customer Communication Management (CCM) was published a few days ago showing Papyrus Software in a super positive and differentiated light in the industry. As one of the three vendors in the world, Papyrus achieved customer choice for the highest overall ratings.
Everything we do here at Papyrus Software is focused on helping our customers perform at their highest level without changes or interruptions during these challenging times. Our customer support received many positive responses about our Business Continuity Management initiative to continue providing high-quality service.
In times like these, unlocking the potential of your company’s Mobile Moments of Engagement becomes immediately obvious as traditional channels and operations are impacted by the coronavirus outbreak.
Thinking in terms of Value Streams improves customer experience, allowing organizations to visualize the end-to-end work, see evidence of actual performance and identify opportunities for process improvement.
A digital communication platform brings maximum value when used as a central hub. Spanning across physical and digital it drives customer experience with support for high-volume output, interactive communication and real-time digital messages with feedback loop.
The value we can bring to your Contact Center is a single cockpit containing the customer contact history and access to customer data, documents and communication channels in a single user interface.
At the recent Gartner Symposium, attendees wanted to know how Papyrus Software is different (better) than other solutions providing automation in digital transformation (RPA/AI) and collaboration beyond a disconnected landscape of communication channels.
A scattered landscape of too many communication tools, fragmented ownership and too many document templates with high complexity are often key barriers to enable successful customer engagement. The digital transformation roadmap must span across print and digital, offering customer interactions by chat, SMS, mobile, social and links in emails.
The challenge for many organizations is that their legacy ECM systems were implemented with a focus on documents. In an Omni-channel world, many digital communication channels and their business processes generate content and information to be managed and made available to the CRM, ERP and HR departments and their users.
The realization of E-invoicing/E-billing and a streamlined collection process is key to good cash flow for any organization. Your billing and collection cycles can accelerate by having business teams to create, approve and deliver a personalized, modern omni-channel bill design with targeted messages from one easy-to-use, end-to-end integrated digital platform.
The personalized business document is a key to successful customer engagement. Papyrus Business Designer allows users to handle change requests directly in a fast and managed way, significantly increasing efficiency and reducing timelines for production processes.
Digital business transformation is a key initiative for many organizations. Agility, a well-defined plan and a powerful digital software platform supporting RPA and AI make it possible to create a new business model that offers omni-channel engagement, enhanced customer experience and streamlined operations.
Integrating Papyrus CCM capabilities with the order and sales processing in Salesforce results in significantly lower manual labor and reduced human error.
One of the largest financial players in the world is achieving significant results by putting Business First with the Papyrus CCM solution. Business users can create and maintain a huge amount of document templates in a flexible manner, with consistency in design and compliance of content.
Business documents are mission critical and sit at the heart of your applications. Much too often IT is engaged in time-intensive document services that are considered a technical job. Such service can take too long, be too expensive and are inflexible. Often IT does not have the resources, and the work must be outsourced.
In a recent report on Content Services Platforms by Forrester Research, Papyrus was referenced as a collaborative and transactional content services platform. Our digital ECM platform represents the next stage of evolution, with a focus on modularity and simplified integration, and is delivered as one source, and not assembled via acquired technologies.
In case you missed the recent AIIM virtual event, where I presented a Case Study on how machine assisted email/document capture drives productivity at a leading US Healthcare company, you can find the link to the slide set and recording below.
It is with great pleasure that I share with you a short video of our 30-year Company Anniversary celebration, the grand opening of our new Papyrus Software Park and the adjoining Open House Conference with our customers and prospects. It was a unique and fantastic event, a wonderful experience and a great success for our company.
After thorough market research, California-based healthcare technology organization Dexcom deployed the Papyrus Intelligent Capture technology that effectively trains machines to recognize documents and messages, reducing processing time from four days to four hours.
In preparation of our Open House World Conference, the 30-year company anniversary celebrations and the opening of our new Papyrus Competence Center in Austria, I would like to share the themes and hot topics with you.
What began in 1988 in the basement of our private home in Austria has grown into a fantastic global organization of experienced professionals, utilizing stable standard software and innovative Framework Solutions created in our four software development centers and three global competence centers. It’s been an amazing journey so far.
Most customer service solutions can’t keep up with today’s customer engagement requirements. Customers want to experience a fast and right response the first time using their preferred communication channel.
Business First was an important goal Dow Jones set for their new global business communication solution. The new system will allow for business creativity and flexibility in product offerings, plus pricing and placement of promotional content across lines of business.
Business documents are a critical step in connecting your traditional and digital business channels. It sounds so simple, yet it’s hard in practice to be effective when delivering these documents and messages to your customer-preferred channel in an Omni-channel world.
Read the entire message online:
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"Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a 'robot' to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems."
WellCare Health Plans, Inc. in Tampa/FL and ISIS Papyrus Software proudly announce winning the renowned 2017 WfMC Global Awards for Case Management. The Papyrus ACM-based Collaboration Platform for Campaign Management Earns Highest Ratings for Digital Transformation Excellence, Agility and High Value Creation...
Creating and managing business documents for physical and digital can be an expensive nightmare. The Papyrus single source document administration is here to help! Document layouts and building blocks are created one time by business teams and reused across templates for email/HTML, Mobile, Web, PDF and AFP print; achieving efficiency, corporate design, precision and quality. How cool is that!
A recent survey by Ovum concluded that 74% of customers use three or more channels when contacting companies. This demands a new business model for moving beyond disconnected, multichannel communications - offering Omni Channel engagement with real time back office integration for enhanced customer experience and streamlined operations.
Training machines to recognize documents and messages and to continuously optimize data capture is a remarkable technology to increase efficiency.
In preparation for our upcoming Papyrus World Conference, I like to share the themes and hot topics with you. I promise you will hear exciting presentations, see breakthrough showcases and discuss with your peers new approaches and disruptive solutions impacting your business in the digital enterprise.
Recently, Papyrus Capture/Mobile was awarded "Mobile Capture Product of the Year" by Document Manager in the UK! The Papyrus software solution enables flexible, accurate data entry and real-time processing from customer, remote staff or field service devices - all working together for a seamless and interactive omni channel customer experience:
60 BPM award submissions – 27 judges – 15 distinct evaluation criteria for innovation, implementation and impact set by WfMC.
Digitizing and extracting data from all inbound channels - in structured and unstructured formats - and integrating with process and case management is a key strength of Papyrus Capture.
Last week at the ACORD Insurance Innovation Challenge (AIIC) competition in London, the Papyrus OMNI Channel capabilities with online channel applications for Web and Mobile impressed the judges. They commented that our platform truly delivers added value and empowering the business makes Papyrus stand out of the crowd....For the second year in a row, Papyrus Software has been selected as an AIIC finalist!
Doing business online is a critical element of your organization’s existence – it connects you more quickly and conveniently to customers, prospects and partners. Digital business transformation now demands that we ensure operational support for this external activity, increasing emphasis on how we deliver on the promise of digital business via the online channel.