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Doing business online is a critical element of your organization’s existence – it connects you more quickly and conveniently to customers, prospects and partners. Digital business transformation now demands that we ensure operational support for this external activity, increasing emphasis on how we deliver on the promise of digital business via the online channel.

Papyrus Software bridges the gap between “front-office” and “back-office” capabilities to ensure seamless customer engagement. You can win, serve and retain customers by dynamically and consistently engaging across Web, mobile and traditional channels.

Papyrus Online Channel unique capabilities:

• Accessible everywhere - PC, tablet, mobile
• Defined and maintained by the business
• Interactive questionnaires with verification rules
• ‘Chat’ for increased customer interaction
• Information request - fast access
• Personalized quotation in just a few clicks
• Online tailor-made proposals
• Notifications to CRM/lead management
• Online purchase with digital signature
• Uploading claims request and related evidence
• Full integration with traditional channel, back-office users and data
• Integrated Adaptive Case Management
• Self-service portal