Are you sometimes missing that one piece of information related to your task that would make it easy? Are your employees hunting for data and switching from app to app to accomplish their work? If so, read on – this message is for you.
Knowledge, content and document management play crucial roles in core business processes. Content is an asset and can be a key competitive advantage. In HR, you store the lifecycle of an employment relationship; in CRM, you want easy access to content for best customer and user experience; and in ERP, document-centric collaboration requires formulated approval and sign-off.
This means creating the ability to collaborate on content in a safe way at every point in its lifecycle. Many of the key activities associated with enterprise content lifecycle are collaborative by nature. Creating, revising, and reviewing content are tasks that often involve two or more people. Collaborative content management provides an efficient, solid foundation for such content sharing, co‐creation or review activities.
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The Papyrus Content Services Platform provides collaborative content services that make content, information, processes, tasks and activities available wherever and whenever they are needed, regardless of where they are stored, enabling employees to provide answers to specific questions to optimize the customer experience. Customers demand transparency and employees have all information at their fingertips. This allows customer inquiries to be handled quickly and accurately and to perform all business engagement in a fast and efficient way.
Papyrus is a secure, robust and fully integrated content lifecycle platform, ideally suited for collaborative case management and business value stream applications from request to closure, an archive with temporary, staged or permanent storage meeting your specific needs.