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"Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a 'robot' to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems."

Training machines to intelligently recognize patterns in documents and messages highly automates unstructured content recognition. Since a long time Papyrus makes use of this remarkable technology to increase efficiency, utilizing Papyrus Service Tasks to connect to back-end systems.

Video: Inbound Mail Automation

But the key innovation is the Papyrus 'User Trained Agent' (UTA) patented by our CTO in 2008. The UTA empowers the business user with interactive process discovery and pattern recognition capabilities. Papyrus can capture and classify an incoming document, automatically trigger the appropriate process/case, assign goals based on rules and suggest a rated ‘best next action’. All of this is made possible by the User Trained Agent.

Video: Building Business Solutions using ACM and UTA

Process flow diagrams for the Customer Journey are often too rigid in the modern business world. Machine learning is the huge differentiator and the UTA supports each customer individually.
Explore innovation, Learn, Discuss and See more at the Gartner Symposium ITxpo in Orlando, FL.