ISIS Papyrus CEO Annemarie Pucher presents: Award on contract goes to Papyrus

Papyrus Software  
Photo: Annemarie Pucher, CEO, ISIS Papyrus Software

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Digitizing and extracting data from all inbound channels - in structured and unstructured formats - and integrating with process and case management is a key strength of Papyrus Capture.

In a public tender by the Swiss authorities, Papyrus achieved the highest points in all categories and, as the most balanced product, was awarded a major contract of over 1.7 Mill Swiss Francs.

Major functional requirements delivered by the Papyrus Capture platform for the e-courier project:

  • Incoming e-mails (with various attachments and Webform requests) and physical paper
  • Fully automatic import using Papyrus MAPI and IMAP Adapter for e-mails + HTTPs Portal Server for Webforms, and human intervention when sorting and recording pages is not required
  • Classification of document types with Papyrus Classify
  • Data extraction from fixed form and free form, pattern recognition, artificial intelligence and machine learning
  • Validation by business rules
  • Identify insurance holder (service tasks and user tasks in Papyrus Adaptive Case Management (ACM))
  • Skill-based task assignment (ACM)
  • Categorization of inquiry
  • Case creation in ACM
  • Response to insurance holder as an ad-hoc task (e-mail or letter) in ACM
  • Interfacing with existing archive
  • Monitoring and reporting

Learn and see more about the Papyrus Capture and ACM platform online or arrange a personal WebEx discussion

I look forward to hearing from you soon.



ISIS Papyrus Europe AG
Alter Wienerweg 12
2344 Maria Enzersdorf

T +43 2236 27551-0
F +43 2236 21081


ISIS Papyrus America, Inc.
301 Bank Street
Southlake, TX 76092

T +1 817 416 2345
F +1 817 416 1223


ISIS Papyrus Pte. Ltd.
9 Temasek Blvd.
29-01 Suntec City Tower 2
Singapore 038989

T +65 6339 8719
F +65 6339 6933