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Experience a Mind-Shift

Papyrus Converse is key innovation. Business management can build their Business Value Streams starting with the desired outcome in mind. They can think about the ultimate goal and then reverse engineer a plan to achieve it describing the necessary prerequisites in the preceding stages.

  ENG

  ENG

Digital Transformation of Forms

Whether you are trying to handle a request, improve the contract process in sales or purchasing or you are onboarding a new client or employee, the activities are inherently collaborative. Creating, revising, reviewing, approving and signing contracts are tasks that often involve two or more people. Such process driven collaboration is typically linked to fillable business forms and interactive business documents.

  ENG | GER | ITA

  ENG | GER | ITA

Enable Claims Transformation

In the insurance business, the claim is the moment of truth. In order to build a market-leading customer-centric business, insurers must accelerate digital transformation by leveraging new digital technologies that tackle dual priorities: Customer experience (CX) and Efficiency.

  ENG | GER | ITA

  ENG | GER | ITA

Self-Service Portal: Customer & Business

Papyrus Self-Service WebPortal provides fast and consistent access to business communications and applications over the Web with HTML user interfaces via browser or mobile phone. Self-service portals are essential for developing a successful digital customer service strategy to improve the quality of customer service and reduce operating costs at the same time.

  ENG | GER | ITA | FRE

  ENG | GER | ITA | FRE

Contract Lifecycle Management

The Papyrus CLM solution maps the entire contract lifecycle management process and creates contracts, minimizing legal and commercial risks and reducing necessary costs. You will regain transparency of contracts and contractual relations, simplify and speed up contract approval and signature including differentiated workflows based on contract type and value limits.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Digital Business Transformation

Transforming business applications and enhancing customer engagement in an Omni-Channel world.
Papyrus technology has supported organizations for more than 30 years by allowing business and technical teams to more effectively integrate, interact and innovate for real-world results across departments, functions and geographies.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Building Business Value Streams

Empowered by Papyrus Adaptive Case Management, the 'Value Streams Thinking' helps you set your mind on the customer and shield your customers from organizational complexities, allowing you to providing one-stop service and response with all interactions and activities related to the customer's request pulled into a single place.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Customer Contact and Service Center Solution

Go beyond isolated communication channels and make customer information seamlessly available to employees and systems for increased efficiency and consistent customer experience.
Papyrus Omni-Channel solution unifies communication channels, customer touch points, events, data and processes and offers channel diagnostics and optimized customer experience across channels and process steps.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Papyrus WebArchive ECM Solution

Short-term and long-term archive with a temporary, staged or permanent distributed depot architecture.

Any kind of inbound and outbound documents, document resources, video and voice from any source, e-mails and any other content can be easily uploaded and stored.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Papyrus Notifications Service

Papyrus Notification Service supports the dynamic delivery of customized notifications, over various outbound channels, by definable trigger conditions.

Through state-of-the-art SOAP or REST adapters, the Papyrus platform integrates seamlessly into already existing architecture.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Bank Correspondence Management System

Simplication and flexibility of document management processes.

Sustainable Innovation through Agile Customer Communication

  ENG | ITA

  ENG | ITA

Billing: Multi-Channel Payment Collection Process

Automated Collection Process improves the payment circle, cash flow when sending large quantities of bills.

The Papyrus Software solution provides integration with payment data and a mailing process completely automated by rules, channels and content.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Campaigns / Targeted Messaging

From your idea to your prospects - One Process!
With direct access to the complete incoming and outgoing content, seamless back-end system integration, flexible document creation and content delivery capabilities, as well as full support for handling various types of documents and information, Papyrus Users have at all times a full 360-degree view of the customer case and can act effectively and immediately as required.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Papyrus Business Designer

Business takes ownership of mission critical documents.
The Papyrus Smart Document Design concept enables consolidation with a modular, cross-channel document design for all personalized output an organization has.
Users handle change requests directly in a fast and managed way, significantly increasing efficiency and timeliness of production processes.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Ticketing/Incident Management

Reference Framework Solution - on premise or in the cloud.
A problem resolution framework for increased customer satisfaction enabling engagement through their preferred communication channel.
Empowered by the award winning Papyrus ACM Adaptive Case Management.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Robotic Process Automation (RPA) and Artificial Intelligence (AI)

RPA combines automation with the adaptability and awareness of artificial intelligence. By intelligently automating data capture and classification tasks, RPA liberates the human workforce and avoids many clerical errors.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Building New Business Applications - Experience A Mind-Shift!

Get Your Ideas to Execution Faster - Low Code through Configuration and Adaption - for a Fraction of Cost and Time.
Business Architecture, supported by Papyrus Converse, guides the creation and cross-mapping of Value Streams, Capabilities, Organization units, Roles and Information.

  ENG

  ENG

Papyrus CCM Business Correspondence Solution

One common document lifecycle platform consolidates all enterprise document output supporting multi-channel high-volume, online and interactive business documents.
Substantial cost savings, efficiency and corporate design across all document types are guaranteed.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Papyrus Omni Channel Applications

Built on proven technology delivering configurable Solution Frameworks for immediate, fast and easy implementation.
The Papyrus platform integrates all inbound and outbound communication channels and provides one single 360-degree view of the customer journey allowing for online and off-line channels.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Papyrus Online Channel Applications

Re-invent the customer engagement and enable a seamless, relevant, real-time experience across all channels.
While seamlessly switching between channels and devices, what customers expect from companies today is understanding their needs and providing the right content and service - in the context of the customer - across all channels, exactly when and where needed, in real time. Not more and not less.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Inbound Mail Processing

Intelligent Classification and Automated Distribution.
Papyrus enables your incoming mail to flow:

  • Automates the data enrichment of all documents
  • Reduces throughput times and acquisition effort and more

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA | CHI

Inside Papyrus WebRepository

The Enterprise Communication and Business Process Platform.
A new breed of software and services.
Customer cases, like inquiries, complaints and exception handling, define customer happiness and are cost-relevant for the corporation.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA | CHI

The Document Wizard

Expanding Global Customer Communication to Meet Customer Preferences.

Dynamic process management sharpens competitive edge for Swiss insurer.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Customer Communications Solutions for the Digital Age

Achieve more effective customer communication that boosts engagement, drives down costs, increases revenue and builds closer relationships.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Energy/Utilities

Papyrus Platform - Omni-Channel Business Communication Solution

The Digital Enterprise - Bills and notices • contract management • multichannel marketing • on-boarding • contact center • workforce/field service management

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

The ACORD Information Model

Empowered by Papyrus Adaptive Case Management (ACM). The Papyrus Platform Solution leverages the ACORD Information Model.
Create, modify and securely execute knowledge gathered during run time.

  ENG | FRE

  ENG | FRE

Mobile Business Solutions

The new way of working mobile

  • Mobilize your Enterprise with Papyrus
  • From Mainframe to Mobile Cloud Computing
  • Mobile business apps for Browser and Desktop

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Empower Knowledge Workers - Empower Your Business

Papyrus Adaptive Case Management:

  • Knowledge Work and Adaptive Cases
  • Papyrus ACM Quick Facts

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

eCommunication: Turning Green into Gold

Gearing up for Electronic Business Communcations.

Papyrus application reports:
Digital Insurance Documents, Internet Banking, Electronic Bill Presentment

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Papyrus WebApplications

The Enterprise Communication and Business Process Platform.

Papyrus WebPortal puts user interactive Ad Hoc and On Demand business document generation into the hands of the business user.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA | CHI

Insurance Correspondence

Transforming the claims process to maximize customer service

Case Study: Insurance corporations streamline their claims operations

  ENG | GER | ITA | FRE

  ENG | GER | ITA | FRE | CHI

Escape the Complexity!

ISIS Papyrus presents a new approach for IT Integration

  • Complete solution for BPM and business communication
  • Integrated security concept
  • Self-learning system
  • Enough already with complex projects

  ENG | GER | SPA

  ENG | GER | SPA | CHI

SecurityNow!

ECM - Enterprise Content Management

ISIS Papyrus provides ECM applications with the industry's first deep-integrated application and system security.

The Papyrus Document System provides perfect control over how, when, and by whom your documents are captured, accessed, changed, deleted and archived.

  ENG | GER | ITA | FRE | SPA

  ENG | GER | ITA | FRE | SPA

Finance - Client Reporting

Transparent, Sophisticated and Customizable

The new portfolio statement of Private Bank (Switzerland)

Case Study: Private Bank Switzerland - Private Wealth Management

  ENG | GER | ITA

  ENG | GER | ITA

Automating Telephone Bills

Benefits: Highly efficient with excellent quality whilst eliminating manual processes and specifically assigned staff.

Case Study: Telecom corporation

  ENG | GER | ITA

  ENG | GER | ITA

Energy Bills

Seamless integration with SAP billing data

Case Study: Energy Corp.

  • Bills from SAP Data are rapidly designed and produced
  • Multiple languages for one bill and data driven power usage comparison charts

  ENG | GER | ITA | SPA

  ENG | GER | ITA | SPA

Automated Correspondence

Biggest Gain: Consistency of Letters Across the Enterprise

Case Study: Thrivent Financial for Lutherans achieves corporate objective with a comperhensive Papyrus correspondence/letter system.

  ENG | GER | ITA

  ENG | GER | ITA

Automating Forms and Document Processing

Boosting Performance, Efficiency and Effectiveness.

Case Study: Commonwealth of Pennsylvania/Department of Revenue

  ENG

  ENG