Imagine a world where your organization effortlessly
captures and understands mountains of documents, from
emails and forms to social media posts and web
content. Intelligent Document Processing (IDP) makes
this a reality, transforming this unstructured chaos
into a structured goldmine of valuable information.
Migrations have become critical to ensuring daily
operations and business growth. Regardless of the
reason - mergers and acquisitions, software being
phased out, lack of functionality, or need for
consolidation to reduce inefficiencies and costs -
migration projects can be very complex and challenging
for many. The Papyrus solution manages complexity and
dramatically reduces migration time by automating the
conversion and testing of content, assets, and logic
from document management systems and customer
communications applications.
Papyrus Converse is key innovation. Business
management can build their Business Value Streams
starting with the desired outcome in mind. They can
think about the ultimate goal and then reverse
engineer a plan to achieve it describing the necessary
prerequisites in the preceding stages.
2023 Award Winner
Whether you are trying to handle a request, improve
the contract process in sales or purchasing or you are
onboarding a new client or employee, the activities
are inherently collaborative. Creating, revising,
reviewing, approving and signing contracts are tasks
that often involve two or more people. Such process
driven collaboration is typically linked to fillable
business forms and interactive business documents.
In the insurance business, the claim is the moment of
truth. In order to build a market-leading
customer-centric business, insurers must accelerate
digital transformation by leveraging new digital
technologies that tackle dual priorities: Customer
experience (CX) and Efficiency.
Papyrus Self-Service WebPortal provides fast and
consistent access to business communications and
applications over the Web with HTML user interfaces
via browser or mobile phone. Self-service portals are
essential for developing a successful digital customer
service strategy to improve the quality of customer
service and reduce operating costs at the same time.
The Papyrus CLM solution maps the entire contract
lifecycle management process and creates contracts,
minimizing legal and commercial risks and reducing
necessary costs. You will regain transparency of
contracts and contractual relations, simplify and
speed up contract approval and signature including
differentiated workflows based on contract type and
value limits.
Transforming business applications and enhancing
customer engagement in an Omni-Channel world.
technology has supported organizations for more than
30 years by allowing business and technical teams to
more effectively integrate, interact and innovate for
real-world results across departments, functions and
geographies.
Empowered by Papyrus Adaptive Case Management, the
'Value Streams Thinking' helps you set your mind on
the customer and shield your customers from
organizational complexities, allowing you to providing
one-stop service and response with all interactions
and activities related to the customer's request
pulled into a single place.
Go beyond isolated communication channels and make
customer information seamlessly available to employees
and systems for increased efficiency and consistent
customer experience. Omni-Channel solution unifies
communication channels, customer touch points, events,
data and processes and offers channel diagnostics and
optimized customer experience across channels and
process steps.
Papyrus Notification Service supports the dynamic
delivery of customized notifications, over various
outbound channels, by definable trigger conditions.
From your idea to your prospects - One Process! direct
access to the complete incoming and outgoing content,
seamless back-end system integration, flexible
document creation and content delivery capabilities,
as well as full support for handling various types of
documents and information, Papyrus Users have at all
times a full 360-degree view of the customer case and
can act effectively and immediately as required.
Business takes ownership of mission critical
documents. Papyrus Smart Document Design concept
enables consolidation with a modular, cross-channel
document design for all personalized output an
organization has. handle change requests directly in a
fast and managed way, significantly increasing
efficiency and timeliness of production processes.
Reference Framework Solution - on premise or in the
cloud. problem resolution framework for increased
customer satisfaction enabling engagement through
their preferred communication channel. by the award
winning Papyrus ACM Adaptive Case Management.
Robotic Process Automation (RPA) and Artificial
Intelligence (AI)
RPA combines automation with the adaptability and
awareness of artificial intelligence. By intelligently
automating data capture and classification tasks, RPA
liberates the human workforce and avoids many clerical
errors.
Building New Business Applications - Experience A
Mind-Shift!
Get Your Ideas to Execution Faster - Low Code through
Configuration and Adaption - for a Fraction of Cost
and Time. Architecture, supported by Papyrus Converse,
guides the creation and cross-mapping of Value
Streams, Capabilities, Organization units, Roles and
Information.
One common document lifecycle platform consolidates
all enterprise document output supporting
multi-channel high-volume, online and interactive
business documents. cost savings, efficiency and
corporate design across all document types are
guaranteed.
Built on proven technology delivering configurable
Solution Frameworks for immediate, fast and easy
implementation. Papyrus platform integrates all
inbound and outbound communication channels and
provides one single 360-degree view of the customer
journey allowing for online and off-line channels.
Re-invent the customer engagement and enable a
seamless, relevant, real-time experience across all
channels. seamlessly switching between channels and
devices, what customers expect from companies today is
understanding their needs and providing the right
content and service - in the context of the customer -
across all channels, exactly when and where needed, in
real time. Not more and not less.
The Enterprise Communication and Business Process
Platform. new breed of software and services. cases,
like inquiries, complaints and exception handling,
define customer happiness and are cost-relevant for
the corporation.
Empowered by Papyrus Adaptive Case Management (ACM).
The Papyrus Platform Solution leverages the ACORD
Information Model. Create, modify and securely execute
knowledge gathered during run time.
