Papyrus Converse is key innovation. Business management can build their Business Value Streams starting with the desired outcome in mind. They can think about the ultimate goal and then reverse engineer a plan to achieve it describing the necessary prerequisites in the preceding stages.
Whether you are trying to handle a request, improve the contract process in sales or purchasing or you are onboarding a new client or employee, the activities are inherently collaborative. Creating, revising, reviewing, approving and signing contracts are tasks that often involve two or more people. Such process driven collaboration is typically linked to fillable business forms and interactive business documents.
In the insurance business, the claim is the moment of truth. In order to
build a market-leading customer-centric
business, insurers must accelerate digital transformation by leveraging new
digital technologies that tackle dual priorities: Customer experience (CX) and Efficiency.
Papyrus Self-Service WebPortal provides fast and consistent access to
business communications and
applications over the Web with HTML user interfaces via browser or mobile
phone.
Self-service portals are essential for developing a successful digital customer service strategy to improve the quality of customer service and reduce operating costs at the same time.
The Papyrus CLM solution maps the entire contract lifecycle management
process and creates contracts, minimizing legal and commercial risks and
reducing necessary costs. You will regain transparency of contracts and contractual relations, simplify and speed up contract approval and signature including differentiated workflows based on contract type and value limits.
Transforming business applications and enhancing customer engagement in an
Omni-Channel world.
Papyrus technology has supported organizations for more than 30 years by allowing business and technical teams to more effectively integrate, interact and innovate for real-world results across departments, functions and geographies.
Empowered by Papyrus Adaptive Case Management, the 'Value Streams Thinking' helps you set your mind on the customer and shield your customers from organizational complexities,
allowing you to providing one-stop service and response with all interactions and activities related to the customer's
request pulled into a single place.
Go beyond isolated communication channels and make customer information
seamlessly available to employees and systems for increased efficiency and
consistent customer experience.
Papyrus Omni-Channel solution unifies communication channels, customer touch points, events, data and processes and offers channel diagnostics and optimized customer experience across channels and process steps.
Short-term and long-term archive with a temporary, staged or permanent
distributed depot architecture.
Any kind of inbound and outbound documents, document resources, video and voice from any source, e-mails and any other content can be easily uploaded and stored.
Papyrus Notification Service supports the dynamic delivery of customized
notifications, over various outbound channels, by definable trigger
conditions.
Through state-of-the-art SOAP or REST adapters, the Papyrus platform integrates seamlessly into already existing architecture.
From your idea to your prospects - One Process!
With direct access to the complete incoming and outgoing content, seamless back-end system integration, flexible document creation and content delivery capabilities, as well as full support for handling various types of documents and information, Papyrus Users have at all times a full 360-degree view of the customer case and can act effectively and immediately as required.
Business takes ownership of mission critical documents.
The Papyrus Smart Document Design concept enables consolidation with a modular, cross-channel document design for all personalized output an organization has.
Users handle change requests directly in a fast and managed way, significantly increasing efficiency and timeliness of production processes.
Reference Framework Solution - on premise or in the cloud.
A problem resolution framework for increased customer satisfaction enabling engagement through their preferred communication channel.
Empowered by the award winning Papyrus ACM Adaptive Case Management.
Robotic Process Automation (RPA) and Artificial Intelligence (AI)
RPA combines automation with the adaptability and awareness of artificial
intelligence. By intelligently automating data capture and classification tasks, RPA liberates the human workforce and avoids many clerical errors.
Building New Business Applications - Experience A Mind-Shift!
Get Your Ideas to Execution Faster - Low Code through Configuration and
Adaption - for a Fraction of Cost and Time.
Business Architecture, supported by Papyrus Converse, guides the creation and cross-mapping of Value Streams, Capabilities, Organization units, Roles and Information.
One common document lifecycle platform consolidates all
enterprise document output supporting multi-channel high-volume, online and interactive business documents.
Substantial cost savings, efficiency and corporate design across all document types are guaranteed.
Built on proven technology delivering configurable Solution Frameworks for
immediate, fast and easy implementation.
The Papyrus platform integrates all inbound and outbound communication channels and provides one single 360-degree view of the customer journey allowing for online and off-line channels.
Re-invent the customer engagement and enable a seamless, relevant, real-time
experience across all channels.
While seamlessly switching between channels and devices, what customers expect from companies today is understanding their needs and providing the right content and service - in the context of the customer - across all channels, exactly when and where needed, in real time. Not more and not less.
The Enterprise Communication and Business Process Platform.
A new breed of software and services.
Customer cases, like inquiries, complaints and exception handling, define customer happiness and are cost-relevant for the corporation.
Papyrus Platform - Omni-Channel Business Communication Solution
The Digital Enterprise - Bills and notices • contract management •
multichannel marketing • on-boarding • contact center • workforce/field
service management
Empowered by Papyrus Adaptive Case Management (ACM).
The Papyrus Platform Solution leverages the ACORD Information Model.
Create, modify and securely execute knowledge gathered during run time.
