Papyrus Omni-Channel operations are conversations across channels, devices, enterprise and time with a seamless, connected experience processing incoming and outgoing communications. All interactions with a customer across multiple touchpoints are connected to an adaptive case that tracks the end-to-end conversation, enabling customers to begin an interaction on one channel and finish it on another.
Explore: Making the Omni-Channel Experience a Reality
The Papyrus CCM Platform is used by the world’s largest global corporations to introduce efficiency and facilitate digital transformation, with successful field tests in different scenarios over years. The solution allows for the design of any outgoing business communication and can produce documents of any complexity on a single platform.
Review: Business Document Formatting
Explore: The Voice of our Customers – Gartner Peer Insight
Watch: Campaigns & Targeted Messaging
Papyrus Software provides companies with multi-channel delivery of all types of business documents across digital and traditional channels with an integrated feedback loop. Templates are transformed to the target channel only at distribution, guaranteeing pure channel independence. A cockpit provides users with end-to-end job management and visibility of all operations.
Case Study: Modernizing CX and Operations with Multi-Channel Delivery
Case Study: Replacing MS Word with Document Management System
Cut processing time from days to hours by capturing data using a self-learning, user-trained system across channels via one single definition. The solution handles all types of structured and unstructured communications (including handwriting) and routes extracted data directly to enterprise applications. The self-learning classification process increases efficiency and limits human interaction with QA or exception handling.
Watch: Inbound Mail Capture Demo
Review: Robotic Process Automation
Case Study: Machine-Assisted Capture brings Efficiency, Productivity
Business Value Streams are powered by ACM to provide not only content, but also actions, timely intelligence (AI) and interactions based on a single view of the customer activities. One environment unified flexible orchestration and workflow management for both structured and adaptive processes with content and data.
Watch: From Request to Closure
Watch: Omni Channel Case Management
Explore: Building Business Value Streams
Case Study: Transforming Case Management from Physical to Digital
Watch: Papyrus ACM – Building Business Solutions
Experience a mind-shift! Papyrus Converse gives business professionals the power to design their Business Value Streams and materialize ideas accurately and quickly. With easy access to expert technology through a radically simplified interface, users can create and execute processes without design, creating their own conversational business applications and delivering outcomes at speed and scale without coding. This technology you cannot afford to ignore.
Watch: Forrester – Let’s Talk! Creating Digital Business Applications
Papyrus Mobile Business Solutions running natively on all leading devices ensures continuity of operations. It can be deployed in days in your private cloud or on-premises providing full GDPR compliance!
Every mobile application is centrally maintained and also accessible by browser and desktop. Enterprise users can communicate, take actions, track events, send requests and receive notifications with direct back-office connectivity. Smooth interactions with your CRM, ERP, HR and database systems are available anytime and anywhere, even when out of the office.
Papyrus collects all content and delivers the complete case information to business users at their fingertips. They can collaborate and efficiently create, retrieve, review, revise and securely share business content supported by one single version of truth. The complete lifecycle of every object is stored in a distributed depot architecture – highly secured with retention policy, GDPR compliancy and Blockchain-secured originality.
White Paper: Papyrus Digital Signature Solution
Papyrus Software customers from some of the world’s leading companies gave an average rating of 4.5 out of 5 stars in the Customer Communications Management market, as part of the Gartner Peer Insights program.
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Of the 67 reviewers, 37 gave Papyrus Software 5 stars
91%
Reviews Papyrus Software received of 4 stars or higher
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Effortless integration is possible through configurable adapter technology avoiding the limitations of commonly used APIs. Adapters are platform- and compiler-independent connectors with no coding required. The service oriented architecture (SOA) reduces drastically the amount of time and effort required for interfacing with applications that span multiple systems and devices.
A new enterprise-wide focus on improving customer experience has pushed organizations to move from a single channel to multi-channel to omni-channel Communications, responding to customer preferences across physical and digital touchpoints.
Digital application routes are essential to new customer business. Whether a loan, credit, policy, business account or leasing contract – customers benefit from fast, seamless processes without media breaks or manual processes, completely without paper.
