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Digital Communication and Process Platform

Standard Software with Framework Solutions

Customer Communications Management CCM

The Papyrus CCM Platform is used by the worlds largest corporations to introduce efficiency and facilitate digital transformation, with successful field tests in different scenarios over time. The solution allows for the design of any outgoing business communication and can produce documents of any complexity on a single platform.

Review: Business Document Formatting

Explore: The Voice of our Customers – Gartner Peer Insight

Tutorial: Document Design

Tutorial: Form and Wizard Design

Tutorial: Interactive Document Writing

Omni-Channel Applications

Papyrus Omni-Channel operations are conversations across channels, devices, enterprise and time with a seamless, connected experience processing incoming and outgoing communications. All interactions with a customer across multiple touchpoints are connected to an adaptive case that tracks the end-to-end conversation, enabling customers to begin an interaction on one channel and finish it on another.

Explore: Making the Omni-Channel Experience a Reality

Solution: Customer Contact & Service Center

Watch: Omni-Channel Solutions

Watch: Online Channel Applications

Output Management / Automated Document Factory

Papyrus Software provides companies with multi-channel delivery of all types of business documents across digital and traditional channels with an integrated feedback loop. Templates are transformed to the target channel only at distribution, guaranteeing pure channel independence. A cockpit provides users with end-to-end job management and visibility of all operations.

Case Study: Modernizing CX and Operations with Multi-Channel Delivery

Case Study: Replacing MS Word with Document Management System

Design: Papyrus Operations Designer

Intelligent Inbound Mail Capture

Cut processing time from days to hours by capturing data using a self-learning, user-trained system across channels via one single definition. The solution handles all types of structured and unstructured communications (including handwriting) and routes extracted data directly to enterprise applications. The self-learning classification process increases efficiency and limits human interaction with QA or exception handling.

Watch: Inbound Mail Capture Demo

Review: Robotic Process Automation

Case Study: Tryg Claims Handling Gartner Barcelona

Research: IDC MarketScape 2023/24 Papyrus Major Player

Train: Papyrus Business Designer - Capture

Adaptive Case Management

Business Value Streams are powered by ACM to provide not only content, but also actions, timely intelligence (AI) and interactions based on a single view of the customer activities. One environment unified flexible orchestration and workflow management for both structured and adaptive processes with content and data.

Watch: From Request to Closure

Watch: Business Designer for Adaptive Case Management

Explore: Building Business Value Streams

Case Study: Transforming Case Management from Physical to Digital

Watch: Papyrus ACM – Building Business Solutions

Papyrus Converse

Experience a mind-shift! Papyrus Converse gives business professionals the power to design their Business Value Streams and materialize ideas accurately and quickly. With easy access to expert technology through a radically simplified interface, users can create and execute processes without design, creating their own conversational business applications and delivering outcomes at speed and scale without coding. This technology you cannot afford to ignore.

Watch: Forrester – Let’s Talk! Creating Digital Business Applications

Watch: Explore Innovation and Experience a Mind-Shift

Watch: Product Launch – Papyrus Converse

Enterprise Mobile Platform

Papyrus Mobile Business Solutions running natively on all leading devices ensures continuity of operations. It can be deployed in days in your private cloud or on-premises providing full GDPR compliance!

Every mobile application is centrally maintained and also accessible by browser and desktop. Enterprise users can communicate, take actions, track events, send requests and receive notifications with direct back-office connectivity. Smooth interactions with your CRM, ERP, HR and database systems are available anytime and anywhere, even when out of the office.

Watch: Papyrus Mobile Business Solutions

Explore: Ticketing & Incident Management Solution

Enterprise Content Services Platform ECM

Papyrus collects all content and delivers the complete case information to business users at their fingertips. They can collaborate and efficiently create, retrieve, review, revise and securely share business content supported by one single version of truth. The complete lifecycle of every object is stored in a distributed depot architecture – highly secured with retention policy, GDPR compliancy and Blockchain-secured originality.

Research: IDC | Content accessible any time anywhere

Solution: Papyrus ECM Solution

Show Case: Self-Service for customers and employees

Case Study: Enterprise Content Services

Case Study: Next generation Archive

Papyrus Software Received Best Marks in Gartner Peer Insights for Customer Communications Management

Papyrus Software customers from some of the world’s leading companies gave an average rating of 4.5 out of 5 stars in the Customer Communications Management market, as part of the Gartner Peer Insights program.

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Of the 76 reviewers, 43 gave Papyrus Software 5 stars


Reviews Papyrus Software received of 4 stars or higher

Customer Case Studies

Our customers are proud of the exciting apps they create with Papyrus - as are we.



Omni Channel Application


Paris, France | 2024-03-19 | More Info

Papyrus Software Open House 2024

Vienna, Austria | 2024-04-28 | More Info

Document Strategy Forum

Boston, Massachusetts | 2024-05-20 | More Info

Gartner ITxpo NA

Orlando, Florida | 2024-10-21 | More Info

Gartner ITxpo EMEA

Barcelona, Spain | 2024-11-04 | More Info

Messages from the CEO

Unlocking Operational Excellence Strategies, Principles and Tools

As CEO of Papyrus Software, I strive to open up new ways of delivering business results through operational excellence, unlocking sustainable growth. Operational excellence seeks to increase the bottom line through optimized processes, increased quality and efficiency, and reduced costs. Successfully implementing operational experience requires the right tools focused on optimizing business processes, the commitment of leadership and an engaged workforce.

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Intelligent Document Processing Success

Excellent news! The global study Intelligent Document Processing Software (IDP) 2023-2024 Market Scape by International Data Corporation (IDC) named Papyrus Software a Major Player. This result was endorsed by Papyrus customers and validated by the high software rating for the overall capabilities the Papyrus Intelligent Document Processing brings to the table.

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Announcement - Commerzbank and Comdirect selected Papyrus

Papyrus Software announced on Nov 29, 2023 that the Commerzbank and comdirect brands have selected Papyrus as their next generation Customer Communication and Document Management platform. As one of the largest banks in Germany, with €510 billion in assets and 42,000 employees worldwide, the Commerzbank and comdirect brands have ...

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