Papyrus Strategy & User Conference

Take part in exciting discussions and presentations on important topics of digital transformation and 'Fit for Future' business solutions.


Dear Valued Customers, Partners, and Industry Leaders,

The business process management (BPM) landscape is undergoing a transformative shift driven by Artificial Intelligence (AI) and by natural language processing (NLP). We're excited to invite you to the upcoming Papyrus Strategy & User Conference, conveniently located near you.

The event is your chance to get answers to questions about how to optimize your customer communications, content management and document consolidation strategies. In-depth expert knowledge paired with revolutionary technology will help you effectively transition to a modern customer communications platform significantly reducing costs while maximizing your return on investment.

Real-world solution examples will showcase the power of AI and NLP, equipping you with the knowledge and skills to take advantage of these advancements. Gain an exclusive preview of upcoming Papyrus product features and ensure your organization stays ahead of the curve. Learn how to proactively respond to changing business needs and gain a competitive advantage.

We look forward to seeing you there!

Gartner Customers Choice
Annemarie Pucher Ms. Pucher Signature
Annemarie Pucher

CEO, Papyrus Software

Papyrus Software

Shangri-La Bangkok

Visit Website Shangri-La Bangkok

We have selected Shangri-La Bangkok for our 2024 Strategy and User Conference in Bangkok. Enjoy the diverse conference program, rounded off by the top-class gastronomy of the five-star hotel, and get to know our team and our customers.

89 Wat Suan Phlu Alley, Bang Rak, Bangkok 10500, Thailand
+66 2 236 7777

Agenda Highlights


AI and NLP transform BPM and programming: Business users define business value streams in conversational interfaces thanks to AI and NLP.


Transform conversations into business transactions. The way digital transformation leads to the modernization of Forms and their work processes.


Learn how to quickly address this challenge with specialized rapid customization migration tools in Papyrus Test Center and Business Designer.


Enterprise Content Services (ECS) play a central role for HR, CRM and ERP. Discover how you can optimize your digital workplace.


Papyrus' innovative multi-platform architecture enables seamless re-hosting (lift & shift) to the cloud. Benefit from risk-free and uncomplicated operation.


Shift to a self-service strategy for customers and employees. Open communication channels through easily accessible portals increase efficiency.


Empower your employees without IT knowledge Use of IT-supported low-code/no-code platforms to realize complete business value streams.


Simplified integration, interoperability and connectivity – With Papyrus you connect your systems seamlessly.

Special Guest: Thought Leader

Jonathan has over 38 years+ experience in the developing and implementing major financial service solutions & processes under a multi-vendor environment for leading financial institutions in Europe, US & Asia-Pacific. He has deep experience advising senior management at leading institutions on business/technology related issues. Jonathan has been based in UK/US/Canada/Germany/France/Australia/Singapore/India/Indonesia/South Korea/Japan/Hong Kong/China & Taiwan. Jonathan has just joined BDO Singapore as the Principal Advisor, focusing on Digital Advisory, and Digital Procurement & Supply arena, Jonathan is also the CEO of the ESG Institute and the ASEAN Development Advisor of The Chartered Institute of Procurement & Supply (CIPS).

Jonathan Cheung

Jonathan Cheung

Principal Advisor BDO Singapore


Who should participate?

The 2024 Strategy and User Conference in Bangkok is our annual event aimed at executives, enterprise architects, decision makers and professionals involved in customer experience, digital transformation, document management and customer communication. In addition to compelling keynotes, this event offers a wide range of innovative presentations with demos and Q&A opportunities.

Bring your team!

The strategy and user conference in Bangkok offers a comprehensive and diverse program to maximize the learning and networking experiences of teams from the same company. Take a look at the program today. Check out the sessions that might be of interest to your team and embark on the journey together.

Agenda at a Glance

Thursday morning, July 18

Presentations and Case Studies

09:00 - 09:30

Operational Excellence
  • AI-powered Operational Journeys
  • Get inspired by experts and thought leadership

09:30 - 10:30

Digitize and Scale to Drive Change
  • Empower Fusion Teams
  • Deliver WebApplications
  • Customer Self-Service
Solutions Panel

11:00 - 12:15

Enterprise Business Communications
  • Single Source document design
  • PDF UA accessible
  • Interactive letter writing | WebClient
  • Output Management
  • Monitoring & Reporting
  • Migration, Test Center
Designer, Test Center, Operation

12:15 - 13:00

Simplified Integration
  • Loosely coupling with SOA layer
  • File, messaging and database adapters
  • SAP | Salesforce | MS Teams | MS Dynamics | Power BI
  • User Management | LDAP, OKTA, Saml, OAuth2.0
Case Studies


Thursday afternoon, July 18

Presentations and Case Studies

14:00 - 14:30

Build a 'living' Application
  • Business Value Stream perspective
  • IBM Process Mining
  • Multidisciplinary teams
  • AI powered collaboration
  • Business Terminology NLP
Papyrus Converse Designer/Composer
IBM Process Mining | Process Improvement

14:30 - 15:00

Intelligent Document Processing
  • Document Data Capture with Workflow
  • Enterprise Content Services
  • Search | Find | Share
  • Records Management
  • The digital Workplace
Business Designer Capture Training
Business Designer Content Governance

15:00 - 15:30

Adaptive Case Management
  • Automate and Collaborate
  • From Request to Completion
  • Manage any type of Work
  • Provide transparency
Solutions Panel:
Agreements & Contracts | Claims

15:30 - 16:00

  • Cloud native & hybrid Cloud
  • Re-platforming | Scaling
Best Practices for Project Implementations
  • Project Scoping and POC
  • Project Quality Assurance
Case Study:
Cloud Success: Open Shift Container Platform at worldwide leading Insurer


CEO Presentation
Meeting Room

Why participate?


Get insights into key trends


Solution Demonstrations
Learn from practical experience


Engage 1-to-1
with Papyrus experts


Network with your peers
Meet top-notch experts and visionary minds

"The event opened my eyes to the vast possibilities for client solutions, from adaptive case management to intelligent automation, all with rich, configurable capabilities that make them stand out."

Haroon Anwar, Managing Director, One Monet Consulting LLC

"Papyrus Conference was a game-changer with relevant insights and practical solutions."

Gerard Seng, BDO Singapore Executive Director, Digital Advisory

"Very interesting topics. Very friendly and useful advice."

Tim Michiels, AG Insurance

"We have seen a lot of new things."

Wim de Ranter, P&V Insurance