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ISIS Papyrus. More than a Company.

The ISIS Papyrus Group is a unique expert player delivering innovative enterprise software solutions to the world's leading brands. Over 30 years of experience make us a global expert in implementing process optimization integrated with inbound and outbound communication channels in customer-centric environments. More than 350 employees worldwide deliver on the tradition of excellence in meeting customer requirements enabling business value stream solutions for digital transformation, operational enhancement and customer engagement.

The People.
More than a Business

3 Business Solution and Support Centers:
- Vienna/Austria, Dallas/TX, Singapore/AP
4 Software Development Centers:
- Austria, Italy, Germany, Spain
Subsidiaries in 14 countries
Global Sales and Service Partners
More than 2500 Customers worldwide

The Software. More than just Code.

The Client. More than a Project.

The Solutions. More than a Phrase.

35 Years of Innovation, Quality and Stability

Profitable Investment. Not just spending.

Papyrus products are a great long-term investment. We see it as our responsibility that your money is not wasted.

The Papyrus Platform is unique in many ways. It is developed in-house, is single-source, operating system independent for flexible on premise and cloud deployment. The advantage is unmatched product quality, throughput and speed of development. The unified platform consists of software components that connect everyone in an organization, it integrates loosely coupled with any existing application and offers a holistic approach with solutions for the entire Customer Engagement Circle with integrated content services and AI-powered process and case management. The flexible and scalable platform follows a well-defined fit-for-future architecture.

Effective Solutions. Efficiently.

The days of rigidly programmed process flowcharts and business document applications are over.

Business users get their work done faster by using the Business Designer to create and improve customer-centric communications and its processes achieving real-time Omni-channel communications for digital and traditional business. Out-of-the-Box solution frameworks boost efficiency and enable organizations to create, review, sign, capture, extract, and share information. External services are optional. This delivers information-intensive digital solutions in a fraction of time and cost to stay relevant in the digital world.

Two Teams. One Goal.

You are the expert in your companies business. We are experts in business software solutions. We will travel this road together until you have your industry's best system for your specific requirements.

ISIS Papyrus has an effective organization for the implementation of its software and provides professional services throughout the entire Papyrus solution implementation. Our Project Quality Assurance team of experts and the global consultancy team, we offer a wide range of services - from project management and scoping, trainings, consulting and support to expert advice and coaching - through a network of 14 corporate offices and global partners, selling, supporting and implementing enterprise software solutions in 42 countries.

Papyrus recognized as customers Choice - Gartner Peer Insights - Voice of the Customer

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Papyrus Business Designer Receives the Technology of the Year Award 2022

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ISIS Papyrus Academy

The ISIS Papyrus Academy is part of the Papyrus R&D and works closely with Development- and Solutions-teams to provide the best available technical knowledge about the Papyrus Platform and its applications to Papyrus customers, which is regularly published in form of Best Practice Documents, educational videos, workshops and technical product documentation. The Academy is in charge of the ISIS Papyrus Certified Professional Program to ensure that organizations providing Papyrus technical services around the world are well qualified for the task.

User Experience is an important aspect for well accepted business applications which is taken care of by the dedicated Academy UX-expert team. Moreover, the Academy works with international scientific institutions, such as the Faculty of Computer Science at the University of Vienna and the Austrian Institute of Technology (AIT). Joint research projects focus mainly on Adaptive Case Management (ACM) and other non-workflow approaches to BPM.
Please see the list of scientific papers.

Sharing Experience

ISIS Papyrus hosts its annual Global Open House and User Conferences at each of the Competence Centers around the world with presentations, workshops and roundtable discussions transferring the knowledge on latest developments, customer implementations and how to achieve success. Users can interact with our managers and technical experts, meet peers and share experiences. These annual knowledge-sharing events on industry-related topics and technology provide an excellent opportunity for executives and strategists, as well as CX and high productivity specialists to discuss new trends and hear about ISIS Papyrus directions.