Omni-Channel Applications re-invent the customer engagement across
physical and digital channels and enable a seamless, relevant real-time
experience integrating inbound and outbound communication.
Organizations can effectively engage with customers in a two-way, individual real-time communication - online via live chat, SMS, e-mail, social, mobile or Web or traditionally via paper. This way, your customers can begin an interaction on one channel and finish it on another. Organizations can provide immediate and consistent responses providing high-quality service from end to end, regardless of where these ends might be. The open architecture of the platform is fit for future allowing to add new digital channels and follow new digital business opportunities.
Online channel services can be fully managed by the business and be leveraged for product and service requests, to capture your leads and to collect customer feedback. Our solution integrates with your Website and works as an integrated part of the whole Papyrus omni-channel network - directly linked with the back office where operational users perform Adaptive Case Management.