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Choosing the right technology

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Enterprise Content Services for Work

Employees handling customer requests require fast access to content in the Digital Workplace for both knowledge and efficiency.


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Self-Services for Customers & Employees

One-stop service and response, bringing together all interactions and activities related to the customer's enquiry in a single place.


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Archiving for Legal


Legal and compliance teams need access to a wide range of corporate content, revision-proof- legally required deadlines and automated document deletion upon expiration

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Blockchain


Blockchain technology eliminates concerns about easy manipulation of digital documents, compliance and originality are guaranteed.


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Content Accessible Anytime From Anywhere

Client Challenge

To provide staff, partners and/or customers with secure, selective access to any customer-related information, such as regular business communications, outbound correspondence, incoming documents, e-mails with attachments, chat, fax, voice or video. Archive content and documents for legal reasons with retention periods on media of your choice and automatic deletion.

Papyrus Enterprise Content Manager

The Papyrus Content Services solution is based on the Papyrus WebArchive product which builds on the stable Papyrus Objects Technology allowing to store all incoming and outgoing documents, emails and any other content and its processes. Powerful search capabilities are available to find and view the archived content. Every object is automatically archived at a specific point in time and with the support of specific storage and management attributes. This makes archiving runs or conversions unnecessary.

Papyrus Content Management Platform


Papyrus WebArchive is fully scalable across platforms and supports distributed storage with central index and search capability across different server hardware. Papyrus WebArchive stores complete CASES (data, processes, activities, content, views, service interfaces (SOA) over the complete lifecycle. Employees can based on the their security profile (role/policy/priviledge) using the Papyrus Eye/Widget user interface in the WebPortal search and view content and documents, delete, bundle, separate, define index data and more.

Content Management Interoperatibility
Papyrus WebArchive supports the customer engagement circle and interfaces to other archiving systems using the standard CMIS Adapter based on the OASIS architecture.

CMIS Partners


This allows for storage of all Papyrus generated content in 3rd party archives and also for retrieval of content needed for Case Management and human workflow.

Collaborative Content Services Platform

Store and Manage any File Type

Any kind of inbound and outbound documents, document resources, video and voice from any source, e-mails and any other content can be easily created, reviewed, uploaded, shared and stored. Every object in the system - all formats (AFP, PDF, TIFF/ FAX, E-mail, DATA, MSWord, audio, video…), entire workflows and TASKS and complete CASES over the entire lifecycle (data, processes, activities, content, views, service interfaces (SOA)) - are automatically stored/archived at a specific point in time.


Papyrus has extensive tracking, tracing, monitoring and auditing capabilities, covering the complete life-cycle of documents and all objects in a system with a full information on who has accessed each resource, when and why.

Enterprise Content Services - eArchiving
Any kind of inbound and outbound documents, document resources, video and voice from any source, e-mails and any other content can be easily uploaded and stored Every object in the system - all formats (AFP, PDF, TIFF/ FAX, E-mail, DATA, MSWord, audio, video…), entire workflows and complete CASES over the entire lifecycle (data, processes, activities, content, views, service interfaces (SOA)) - are automatically stored/archived at a specific point in time. Papyrus WebArchive is fully scalable across platforms and supports distributed storage with central index and search capability across different server hardware. Papyrus WebArchive stores complete CASES (data, processes, activities, content, views, service interfaces (SOA) over the complete lifecycle.

Enterprise Content Management


Employees can based on the their security profile (role/policy/privilege) on Desktop/Browser and Mobile search and view content and documents, delete, bundle, separate, define index data and more.

  • Workflow and Case Management
  • Business Rules
  • Notification and Collaboration

Papyrus e-Delivery and Self-Service Solution

Papyrus WebPortal solution

Using the WebArchive functionality, companies can choose to provide an Internet based service, and notify their clients via e-mail or SMS, offering them the option to see their documents and statements using Web browser and optionally print them as necessary.

  • Search
  • Viewing

Papyrus Blockchain trusted documents

Papyrus Content Management Services are integrated with our adaptive case management (ACM) providing Blockchain secured documents. Blockchain ensures files cannot be corrupted and can be audited on demand.

For Customers exploring the Blockchain applications without large capital investments in infrastructure and training, the Papyrus Blockchain Ecosystem provides the lowest-risk gateway to make the first steps with permissioned distributed private ledger technology, for a fast-track Blockchain implementation across your business.

For Customers who are already members of Blockchain ecosystems or consortiums, specific connectors are available for the most important Blockchain platforms (e.g. Multichain, Hyperledger Fabric…).

Main features:

  • Adaptive Case Management integration
  • Cloud test environment for your evaluation of the Papyrus Blockchain Ecosystem.
  • Prototype, Test, and Build Blockchain powered notarization applications for documents
  • Develop Blockchain extensions for existing applications

Supporting Requirements under General Data Protection Regulation (GDPR)




  • Retention periods
  • Automatic document deletion
  • Restricting access control
  • Monitoring Reporting
  • Audit Trails