Join us for an extraordinary gathering of industry pioneers, thought leaders, and technology innovators. Our distinguished speakers bring decades of experience in digital transformation, business innovation, and customer engagement to share valuable insights that will shape the future of business technology.
Our keynote speakers are industry veterans and visionaries who will share their expertise and insights on the future of digital transformation and business innovation.
Sabrina Blaukopf has spent more than 20 years with Papyrus Software, where she took the opportunity to learn and work in a large spectrum of the software business, such as customer support, requirements engineering, application development, as well as management of development teams. After obtaining a degree in information systems, she is now head of product design and development for Papyrus Software' new technologies.
Her passion and oversight for new and innovative products form the cornerstones of the innovative next generation product 'Papyrus Converse' that, together with the unique capabilities of the powerful Papyrus Platform, will empower businesses to shape their successful future through innovative corporate applications in the digital age.
Christoph Ruhsam is head of the ISIS Papyrus Academy, which focuses on the documentation of Papyrus software and the coordination of scientific projects with research partners in the context of the Papyrus platform. The Academy offers continuing education programs with certification and a dedicated group focuses on User Experience Design (UXD) for Papyrus user interfaces.
Christoph studied communications engineering at the Vienna University of Technology and received his PhD in 1994 on digital signal processing of biomedical signals. Since 1995 he has been working at ISIS Papyrus in various management positions.
Annemarie Pucher is co-founder and CEO of ISIS Papyrus Group and has spent 33 years managing the worldwide sales and marketing of the unique content- and process-driven Papyrus platform enabling Omni-Channel Business Communication and Adaptive Case Management solutions. She studied law at the University of Vienna in Austria and began her career at IBM in software training at IBM Austria.
Thought leaders use their in-depth knowledge, experience, insights and valuable perspectives to promote forward thinking and provide unique guidance that drives innovation.
Prof. Dr. Thomas Liebetruth is Professor of Business Administration with a focus on Logistics and Process Management at OTH Regensburg University of Applied Sciences. He is a certified Business Coach and Certified Business Process Professional (CBPP) and runs the blog better-process.com, where he writes about effective process management and organizational improvement.
Prior to his academic career, he worked as a management consultant, supporting both mid-sized companies and large enterprises in organizational transformation initiatives and programs aimed at improving process efficiency. His work focuses on establishing clear process architectures and process maps as a foundation for sustainable process management and operational excellence.
Many business processes still contain a high proportion of activities that do not create value for the customer, such as clarifying unclear requirements, waiting for documents, or navigating complex IT systems. Lean Management provides a clear framework to distinguish value-adding from non-value-adding work and to systematically reduce waste. In practice, truly value-adding activities often account for only 10–20% of end-to-end processes. Even small improvements can therefore lead to significant benefits, including cost reductions, shorter cycle times, and fewer customer complaints.
Using a maturity model as a guiding structure, this presentation shows how a clear process landscape serves as the foundation for effective process management. It explains how Papyrus Converse supports organizations in progressing from managed to defined processes, how structured analytics enable quantitatively managed processes, and how the combination of Lean methods and process mining creates the basis for continuous improvement and optimized process performance.
Take advantage of access to some of the world's leading technology and service providers to help you accelerate your technology decisions.
Olaf is a sought-after lecturer in Cloud Computing, AI, and Predictive Analytics for the Internet of Things (IoT). As a certified architect and consultant specializing in both Embedded AI and Trusted AI, he possesses deep cross-industry experience, enabling him to bridge the gap between cutting-edge technology and practical application.
Olaf's expertise lies in developing and implementing Embedded AI solutions, with a particular focus on revolutionizing patent analysis. He has designed and implemented a comprehensive solution for patent analysis, search, and comparison leveraging the power of Large Language Models (LLMs), including fine-tuning techniques for optimal performance. His commitment to Trusted AI ensures secure and reliable deployments within client data centers. Furthermore, he architects and builds robust patent search databases.
This presentation will highlight revolutionizing operations with AI in process management. In summary, the next generation of building and deploying digital business value streams represents a paradigm shift towards NLP, LLM, and conversational UIs. His presentation will explore how these technologies are enabling organizations to automate complex workflows, personalize customer interactions at scale, and gain valuable insights from their data, for enhanced decision-making.
Additional speakers will be announced soon. Stay tuned for updates on customer case studies, technology demos, and more industry experts joining our lineup.
Real-world implementation insights from leading organizations
Live demonstrations of the latest Papyrus innovations
Interactive sessions with industry leaders
Register now to secure your place and hear from these distinguished speakers at Open House 2026.
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