Join us for an extraordinary gathering of industry pioneers, thought leaders, and technology innovators. Our distinguished speakers bring decades of experience in digital transformation, business innovation, and customer engagement to share valuable insights that will shape the future of business technology.
Our keynote speakers are industry veterans and visionaries who will share their expertise and insights on the future of digital transformation and business innovation.
Annemarie Pucher is co-founder and CEO of ISIS Papyrus Group and has spent 33 years managing the worldwide sales and marketing of the unique content- and process-driven Papyrus platform enabling Omni-Channel Business Communication and Adaptive Case Management solutions. She studied law at the University of Vienna in Austria and began her career at IBM in software training at IBM Austria.
What happens to your organization's competitive edge when expert knowledge hits a technical wall? It evaporates. For decades, we have forced business experts to wait for programmers to translate their wisdom into code—a chronic bottleneck that stifles speed and kills scalability.
This keynote explores Digital Sovereignty in 2026, moving "Beyond the Box" into a world where conversational AI acts as the bridge. Learn how to empower the people who know your business best to finally build the solutions themselves. We are entering a new era of living applications: an era where intuition meets execution, and the distance between a brilliant idea and a finished solution is reduced to a single conversation.
Christoph Ruhsam is head of the ISIS Papyrus Academy, which focuses on the documentation of Papyrus software and the coordination of scientific projects with research partners in the context of the Papyrus platform. The Academy offers continuing education programs with certification and a dedicated group focuses on User Experience Design (UXD) for Papyrus user interfaces.
Christoph studied communications engineering at the Vienna University of Technology and received his PhD in 1994 on digital signal processing of biomedical signals. Since 1995 he has been working at ISIS Papyrus in various management positions.
In the race to deliver exceptional Customer Experience (CX), the traditional "handoff" between Business and IT is often the biggest bottleneck. This keynote explores the Dual Approach—a transformative strategy that empowers both departments to work within a single, unified ecosystem.
By leveraging a Single Source of Truth (The WebRepository), organizations can finally achieve total communication control. We will dive into how the Papyrus platform transforms static documents into Context-Aware Interactions, ensuring every message is hyper-personalized and consistent across all channels—be it mobile, web, or print.
Sabrina Blaukopf has spent more than 20 years with Papyrus Software, where she took the opportunity to learn and work in a large spectrum of the software business, such as customer support, requirements engineering, application development, as well as management of development teams. After obtaining a degree in information systems, she is now head of product design and development for Papyrus Software' new technologies.
Her passion and oversight for new and innovative products form the cornerstones of the innovative next generation product 'Papyrus Converse' that, together with the unique capabilities of the powerful Papyrus Platform, will empower businesses to shape their successful future through innovative corporate applications in the digital age.
„If you can describe it, you can build it." For decades, the "translation gap" between business vision and IT execution has been the graveyard of innovation. When business experts have to wait weeks for programmers to translate their goals into code, accuracy is lost and agility dies.
This keynote introduces a paradigm shift: The Living Application. By utilizing a customized Ontology—the digital "glue" that connects data, expertise, and processes—Papyrus Converse allows business leaders to architect their own success using natural language. We move beyond static diagrams into Direct-to-App Transformation, where mapping a process on a tablet instantly creates a functional, operational application.
Thought leaders use their in-depth knowledge, experience, insights and valuable perspectives to promote forward thinking and provide unique guidance that drives innovation.
Prof. Dr. Thomas Liebetruth is Professor of Business Administration with a focus on Logistics and Process Management at OTH Regensburg University of Applied Sciences. He is a certified Business Coach and Certified Business Process Professional (CBPP) and runs the blog better-process.com, where he writes about effective process management and organizational improvement.
Prior to his academic career, he worked as a management consultant, supporting both mid-sized companies and large enterprises in organizational transformation initiatives and programs aimed at improving process efficiency. His work focuses on establishing clear process architectures and process maps as a foundation for sustainable process management and operational excellence.
Many business processes still contain a high proportion of activities that do not create value for the customer, such as clarifying unclear requirements, waiting for documents, or navigating complex IT systems. Lean Management provides a clear framework to distinguish value-adding from non-value-adding work and to systematically reduce waste. In practice, truly value-adding activities often account for only 10–20% of end-to-end processes. Even small improvements can therefore lead to significant benefits, including cost reductions, shorter cycle times, and fewer customer complaints.
Using a maturity model as a guiding structure, this presentation shows how a clear process landscape serves as the foundation for effective process management. It explains how Papyrus Converse supports organizations in progressing from managed to defined processes, how structured analytics enable quantitatively managed processes, and how the combination of Lean methods and process mining creates the basis for continuous improvement and optimized process performance.
Take advantage of access to some of the world's leading technology and service providers to help you accelerate your technology decisions.
Olaf is a sought-after lecturer in Cloud Computing, AI, and Predictive Analytics for the Internet of Things (IoT). As a certified architect and consultant specializing in both Embedded AI and Trusted AI, he possesses deep cross-industry experience, enabling him to bridge the gap between cutting-edge technology and practical application.
Olaf's expertise lies in developing and implementing Embedded AI solutions, with a particular focus on revolutionizing patent analysis. He has designed and implemented a comprehensive solution for patent analysis, search, and comparison leveraging the power of Large Language Models (LLMs), including fine-tuning techniques for optimal performance. His commitment to Trusted AI ensures secure and reliable deployments within client data centers. Furthermore, he architects and builds robust patent search databases.
This presentation will highlight revolutionizing operations with AI in process management. In summary, the next generation of building and deploying digital business value streams represents a paradigm shift towards NLP, LLM, and conversational UIs. His presentation will explore how these technologies are enabling organizations to automate complex workflows, personalize customer interactions at scale, and gain valuable insights from their data, for enhanced decision-making.
Leaders who combine strategic foresight with hands-on expertise to drive real-world digital transformation and business growth.
David Dähn is a Managing Director at Commerzbank and has served as the Cluster Lead for Document Lifecycle for over a year. In this role, he steers the strategic development and optimization of processes across the entire document lifecycle.
A primary focus of his work is the integration of Artificial Intelligence (AI) and the utilization of modern cloud technologies. By leveraging these innovative approaches, David drives automation, increases efficiency, and improves process scalability. His efforts are a central contribution to the bank's digitalization and modernization, positioning his division as a forward-looking center of excellence within Commerzbank.
This session explores how modern, cloud-native document management serves as a primary driver for business success. We will examine the tangible value the cloud brings to document-centric processes—ranging from enhanced operational flexibility to seamless scalability and significant cost optimization. David Dähn will demonstrate how cloud technologies enable organizations to automate complex workflows, allowing them to react with greater agility to shifting market demands. Offering practical insights into innovative solution architectures, the presentation illustrates how cloud-based document management acts as a powerful "Business Enabler" in supporting sustainable digital transformation.
Andreas Stemick is a seasoned entrepreneur and cybersecurity leader with over 20 years of experience driving large-scale digital transformation. Throughout his career, he has specialized in building and scaling mid-sized IT service providers and cybersecurity firms from the ground up. With a proven track record in full operational responsibility and strategic restructuring, he excels at aligning complex technology roadmaps with business objectives to ensure long-term digital resilience.
A specialist in sales organizational development and enterprise-grade digitalization, he brings deep expertise in navigating the evolving global security and regulatory landscape to ensure sustainable corporate growth.
In an era of technological dependencies, regulatory shifts, and geopolitical volatility, organizations face unprecedented challenges. However, those who take active control of their digital value chain transform these risks into strategic freedom. This keynote explores how sovereign cloud strategies, open standards, and data ownership form the bedrock of scalability, innovation, and long-term competitiveness. Digital sovereignty is no longer just an IT concern—it is a C-Suite imperative.
Real-world implementation insights from leading organizations showcasing successful digital transformation journeys.
Christian Kettenmann is an expert in document management migrations within complex and regulated enterprise environments. For over 20 years, he has supported international organizations in the secure migration of large document volumes—from legacy based systems as well as Customer Communication Management and Output Management platforms. His experience spans both vendor and client perspectives, including the management of migration initiatives across diverse organizational and functional contexts.
A particular focus of his work lies in the acceleration of document migrations. To achieve this, he designs and applies structured migration approaches, reusable accelerators and, increasingly, AI-supported methods to make analysis, classification and quality assurance more efficient and less time consuming. He views document migration not as a purely technical task, but as a strategic transformation process that must balance stability, compliance and speed.
Most document migrations are still manual, time-consuming and error-prone, especially in complex CCM environments. This presentation presents an innovative approach, focusing on the migration of document landscapes from DocFamily and DOPiX to ISIS Papyrus using a structured and repeatable methodology.
It introduces a highly structured migration approach built around reusable accelerators that replace ad-hoc activities with controlled, scalable processes. Selected AI-supported techniques are applied in a test context to enhance migration validation and quality assurance, offering new ways to increase confidence and reliability in large-scale document migrations.
Meet our team of experts who will be presenting workshops, demos, and technical sessions throughout the conference.
Roberto Anzola - Vice President of Papyrus Solutions is the Head of Research and Development for the Papyrus Software Platform. Roberto is focused on understanding customer challenges in digital transformation of processes and business communications and drives the strategic and disruptive development of the Papyrus Software Platform. Roberto joined ISIS Papyrus in 1995 after several years of experience in a large consulting firm. His responsibilities ranged from software development to international product consulting to training of point-of-sale systems in banks. At ISIS Papyrus he leads a great team spirit and collaboration. Roberto has been an elected Board Director of AFP C since 2009.
Freddie van Rijswijk is Senior Manager Business Applications, focused on Digital Innovations that enable companies to improve their Business Value Streams. In his role Freddie is the bridge between software and solution development within ISIS Papyrus and the market needs and trends. Freddie has been with ISIS Papyrus since 2008 and has a Master's degree in Information & Knowledge (AI) Technology and 30+ years of experience in IT including a Senior Manager position at Accenture and worked before as Solution Architect, Solution Designer, Software Developer and Project Manager for consulting and software firms.
Rob Browne is a distinguished expert across all CCM topics with more than 20 years of experience in the Software and Consulting Industry. His expertise ranges from consulting and project management to highly complex project implementations. Many organizations have benefited from Rob's best practice approach and exceptional expertise in the field of design and implementation, as well as consolidation and migration, achieving outstanding deployment experiences and success.
Michael Firnthrat has been active in the IT world for decades. He completed his training at the Technologisches Gewerbemuseum in Austria, where he began designing and developing hardware and software components based on microcontrollers. After that, the focus was on the further development of database systems for some time before real-time automation devices for industrial use became his professional focus. He was fascinated by the combination of electronics and programs and how a clever combination can develop both powerful and robust systems. Michael has been with ISIS Papyrus for 20 years and soon took over system design of the Papyrus communications platform. As head of the development department, he now leads teams of highly motivated experts working on the further and new development of system components at four locations.
Ekaterina Andrianova leads Capture Solutions, which focuses on addressing business challenges with the power of technology. Being an expert in the IT industry for more than 10 years, she has led numerous projects and solutions to success, including Customer Resource Management, Outbound Correspondence, Case Management Integration and document Capture. Ekaterina received her Master of Science double degree in Computational Logic from Vienna University of Technology and Dresden University of Technology. Her particular expertise in intelligent capture is based on her deep technical involvement in the Capture product family and external business communications.
Raphael Marek is a Manager and leads the development of outbound communication solutions and products built on the Papyrus platform. In his role, he enables non-technical users in organizations with the Business Designer to efficiently create and deliver business processes and omni-channel correspondence of various types across digital and traditional channels. The continuous development and improvement of business enabled design solutions are innovative and based on current customer needs and future trends. Raphael Marek joined Papyrus Software in 2010 in the Research and Development department. He studied business informatics at the Vienna University of Technology.
Andreas Klein is one of Papyrus Software's long standing senior architects for business solutions. In his role, he is responsible for solution design and implementations at customers. For over 30 years, he's gained customers' trust and built ongoing relationships. His exceptional accomplishments and portfolio experience made him the product owner of Papyrus Output Solutions. He began his career at Papyrus Software in 1989 as a Software Engineer tasked with providing professional services on IBM mainframe systems. Andreas was one of the leading AFP experts in Austria, and he was also a lecturer for IBM in AFP architecture in the early 90s. He is known and respected in the industry for his solution orientation and practical knowledge.
Andrew Jackson is a senior consultant at Papyrus Software and has been successfully executing and delivering projects for more than 20 years using the Papyrus platform. This experience - coupled with solid IT Technical knowledge, Business awareness and Financial Services background - enables him to conceptualize, design and implement solutions that exceed client's needs. Andrew joined Papyrus in 2021 and is an expert in Output Management, Enterprise Content Services and Customer Communications Management. Andrew holds a BSc Hons degree in Computer Networking for Business degree at the Birmingham City University.
Lazar Sokic has joined Papyrus in 2019 and has since then became a go-to consultant for Papyrus Inbound and Cloud implementations. He obtained an academic title of Master of Electrical Engineering and Computing at the prestigious University of Belgrade, school of Electrical Engineering. His thesis on black hole attack showcases his prowess in both academia and real-world problem solving. When he is not mesmerizing audiences with his pitch-perfect presentations, he is sculpting bodies as a National Academy of Sports Medicine certified personal trainer. Do not be fooled by this charming demeanor, he is as serious and precise in his project implementations, as he is about his squats.
Alexander Adensamer is product manager at ISIS Papyrus and the work on innovative approaches for addressing our client's needs is what he is passionate about. The combination of his analytical skills and his creativity and farsight is the perfect basis for finding the best solutions for our customers. He holds a degree in mathematics from ETH Zürich, an MBA with focus on IT management and published a few papers on process management. Alexander has been working in the software industry for 20 years, and now 13 years with ISIS Papyrus. During his journey he shaped the Papyrus machine learning and natural language technology before advancing to the role of product manager for Papyrus Converse.
Horst Voglgruber has joined ISIS Papyrus in 2006 as a consultant implementing outbound and inbound projects in enterprise-wide business communications. His main focus and expertise is in connecting Papyrus and third party applications for user authentication and authorization. Prior to ISIS Papyrus, he worked for international companies mainly in ECM and user security. Horst has a Master's degree from the Vienna University of Economics and Business Administration.
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