HDI AG Cologne, IT
Dipl. Kaufmann, since 1997 in IT at Gerling, HDI-Gerling and HDI respectively
Product Owner "Basis Business Process Automation
digiFlow – digital self-services for a new customer
To enable HDI insurance customers to use well-designed and easy-to-use self-services in our online customer portal, we are currently establishing an HTML workflow solution using the Papyrus ACM Business Designer. Supported by Papyrus experts, we are implementing the necessary connections to the caller including token authorization, relevant data sources and our existing automation pipelines. We are excited to report on our progress and future plans to use the new system in many other use cases within our agile business environment.
Director New Technologies
Sabrina Blaukopf has spent more than 20 years with Papyrus Software, where she took the opportunity to learn and work in a large spectrum of the software business, such as customer support, requirements engineering, application development, as well as management of development teams. After obtaining a degree in information systems, she is now head of product design and development for Papyrus Software’ new technologies. Her passion and oversight for new and innovative products form the cornerstones of the innovative next generation product 'Papyrus Converse' that, together with the unique capabilities of the powerful Papyrus Platform, will empower businesses to shape their successful future through innovative corporate applications in the digital age.
Papyrus Academy Manager
Christoph Ruhsam is head of the ISIS Papyrus Academy, which focuses on the documentation of Papyrus software and the coordination of scientific projects with research partners in the context of the Papyrus platform. The Academy offers continuing education programs with certification and a dedicated group focuses on User Experience Design (UXD) for Papyrus user interfaces. Christoph studied communications engineering at the Vienna University of Technology and received his PhD in 1994 on digital signal processing of biomedical signals. Since 1995 he has been working at ISIS Papyrus in various management positions. Christoph successfully led scientific research projects on the application of Adaptive Case Management (ACM) in the construction industry (in cooperation with the Austrian Institute of Technology (AIT)) and Clean Energy Solutions (CES) and on the use of business ontologies for compliance rule definitions in ACM with the University of Vienna.
Chief Technology Officer
Before founding the ISIS Papyrus Group in 1988, Max worked for 15 years at IBM in Europe and the Middle East in various engineering, consulting and sales positions. His expertise is in content and process management solutions for large enterprises. He holds software patents for real-time machine learning for process mining that discovers complex user activity patterns representing ‘actionable knowledge’.
Chief Executive Officer
Annemarie Pucher is co-founder and CEO of ISIS Papyrus Group and has spent 33 years managing the worldwide sales and marketing of the unique content- and process-driven Papyrus platform enabling Omni-Channel Business Communication and Adaptive Case Management solutions. She studied law at the University of Vienna in Austria and began her career at IBM in software training at IBM Austria. She also managed product marketing in the Austrian electronics industry and is a worldwide speaker on business-enabling technology for Customer Engagement and Communication as well as efficient Digital Transformation considering Business Value Streams.
Manager Enterprise Content Services
Julia has a broad background in implementing software solutions and consulting experience supporting customer communication platforms in large financial organizations. She has been the Project Lead for the implementation of the BDO Grizzly project running on the Papyrus Platform in the Cloud.
Property Tax Reform-As-a-Service
BDO provides a range of audit, tax, legal and advisory services and is ranked #5 in the global market. The property tax project was implemented in just a few months in collaboration with tax advisory colleagues, with the entire application built using easy-to-use business designer tools for non-technical users, rather than coding. With the new cloud service, BDO can now help their clients successfully meet the challenge regardless of the number of properties to be valued. Julia will use property tax as an example to share her experience with the capabilities of the Papyrus platform.
Head of Core Banking Services
Enterprise-wide consolidation of business
In an ongoing digitization process, Fondsdepot Bank uses the Papyrus CCM platform and Papyrus Business Designer to streamline and consolidate business documents, design and deliver interactive forms and letters across all channels from pre-printed forms to web front-ends, and provide high-quality on-demand formatting for 24/7 business applications.
Senior Analyst, Software Group
Petra Beck is a Senior Analyst in the Infosource Software division, where she is responsible for analyzing and forecasting the Intelligent Capture Software and Robotic Process Automation markets. Petra has over 25 years of experience in the Information Management market. Prior to joining Infosource Mrs. Beck held various global positions with Kodak Alaris leading business research, divisional and corporate strategic planning as well as thought leadership functions. Petra Beck holds a degree in Business Administration and has gathered experience in working with several multi-national companies in Marketing Intelligence assignments.
Business success depends on Information Strategy
Profitable growth depends on the successful implementation of a strong corporate strategy. This strategic plan needs to be rooted in a solid view of the future market opportunities and a clear vision. The interaction with end customers is the lifeblood of business transactions and an essential element of a successful company strategy. The efficient, automated processing of customer transactions in an omni-channel world is a key prerequisite for success. We will look at best practices for Input Management and their role in the overall company strategy.
Vice President of Papyrus Solutions
Roberto Anzola - Vice President of Papyrus Solutions is the Head of Research and Development for the Papyrus Software Platform. Roberto is focused on understanding customer challenges in digital transformation of processes and business communications and drives the strategic and disruptive development of the Papyrus Software Platform. Roberto joined ISIS Papyrus in 1995 after several years of experience in a large consulting firm. His responsibilities ranged from software development to international product consulting to training of point-of-sale systems in banks. At ISIS Papyrus he leads a great team spirit and collaboration. Roberto has been an elected Board Director of AFP C since 2009.
Freddie van Rijswijk
Senior Manager Business Applications
Freddie van Rijswijk is Senior Manager Business Applications, focused on Digital Innovations that enable companies to improve their Business Value Streams. In his role Freddie is the bridge between software and solution development within ISIS Papyrus and the market needs and trends. Freddie has been with ISIS Papyrus since 2008 and has a Master's degree in Information & Knowledge (AI) Technology and 30+ years of experience in IT including a Senior Manager position at Accenture and worked before as Solution Architect, Solution Designer, Software Developer and Project Manager for consulting and software firms.
Senior Manager - Project Quality Assurance
Rob Browne is a distinguished expert across all CCM topics with more than 20 years of experience in the Software and Consulting Industry. His expertise ranges from consulting and project management to highly complex project implementations. Many organizations have benefited from Rob’s best practice approach and exceptional expertise in the field of design and implementation, as well as consolidation and migration, achieving outstanding deployment experiences and success.
Head of Development
Michael Firnthrat has been active in the IT world for decades. He completed his training at the Technologisches Gewerbemuseum in Austria, where he began designing and developing hardware and software components based on microcontrollers. After that, the focus was on the further development of database systems for some time before real-time automation devices for industrial use became his professional focus. He was fascinated by the combination of electronics and programs and how a clever combination can develop both powerful and robust systems. Michael has been with ISIS Papyrus for 20 years and soon took over system design of the Papyrus communications platform. As head of the development department, he now leads teams of highly motivated experts working on the further and new development of system components at four locations. There is still time to be actively involved in solving challenging tasks.
Manager Capture Solutions
Ekaterina Andrianova leads Capture Solutions, which focuses on addressing business challenges with the power of technology. Being an expert in the IT industry for more than 10 years, she has led numerous projects and solutions to success, including Customer Resource Management, Outbound Correspondence, Case Management Integration and document Capture. Ekaterina received her Master of Science double degree in Computational Logic from Vienna University of Technology and Dresden University of Technology. Her particular expertise in intelligent capture is based on her deep technical involvement in the Capture product family and external business communications.
Manager CCM Solutions
Raphael Marek is a Manager and leads the development of outbound communication solutions and products built on the Papyrus platform. In his role, he enables non-technical users in organizations with the Business Designer to efficiently create and deliver business processes and omni-channel correspondence of various types across digital and traditional channels. The continuous development and improvement of business enabled design solutions are innovative and based on current customer needs and future trends. Raphael Marek joined Papyrus Software in 2010 in the Research and Development department. He studied business informatics at the Vienna University of Technology.
Andreas Klein is one of Papyrus Software's long standing senior architects for business solutions. In his role, he is responsible for solution design and implementations at customers. For over 30 years, he's gained customers' trust and built ongoing relationships. His exceptional accomplishments and portfolio experience made him the product owner of Papyrus Output Solutions. He began his career at Papyrus Software in 1989 as a Software Engineer tasked with providing professional services on IBM mainframe systems. Andreas was one of the leading AFP experts in Austria, and he was also a lecturer for IBM in AFP architecture in the early 90s. He is known and respected in the industry for his solution orientation and practical knowledge.
Andrew Jackson is a senior consultant at Papyrus Software and has been successfully executing and delivering projects for more than 20 years using the Papyrus platform. This experience - coupled with solid IT Technical knowledge, Business awareness and Financial Services background - enables him to conceptualize, design and implement solutions that exceed client's needs. Andrew joined Papyrus in 2021 and is an expert in Output Management, Enterprise Content Services and Customer Communications Management. Andrew holds a BSc Hons degree in Computer Networking for Business degree at the Birmingham City University.
PQA and Outbound Expert
Since joining Isis Papyrus in 2014 Deni has risen through the ranks to his role as Outbound Expert & Training Lead in Project Quality Assurance. With his strong background in IT, excellent communications skills and enthusiasm for problem solving, Deni supports our customers and our consultants in delivering Outbound focused projects. Utilizing his experience in dozens of international Papyrus deployments, Deni also supports internal and external training programs, helping customers and consultant achieve the same standards of quality and excellence. When not on duty, Deni likes to spend time in the gym weight training and boxing.
Alexander Adensamer is product manager at ISIS Papyrus and the work on innovative approaches for addressing our client's needs is what he is passionate about. The combination of his analytical skills and his creativity and farsight is the perfect basis for finding the best solutions for our customers. He holds a degree in mathematics from ETH Zürich, an MBA with focus on IT management and published a few papers on process management. Alexander has been working in the software industry for 20 years, and now 13 years with ISIS Papyrus. During his journey he shaped the Papyrus machine learning and natural language technology before advancing to the role of product manager for Papyrus Converse.
Daniela Zach joined Isis Papyrus in September 2020 and is a certified Papyrus Document Designer Professional. Daniela has over the last years implemented business solutions for Customer Communication Management as well Adaptive Case Managenent such as the ticketing solution for internal use of ISIS Papyrus, leveraging the capabilities of the Papyrus platform. Daniela received her B.Sc. degree from the Vienna University of Technology in February 2020.