Madison Advisors’ Customer Communications Management (CCM) Solutions Market Study, 6th Edition provides an overview of several CCM technology solutions available in the market today. Of particular focus is how each solution innovatively solves the challenges associated with customer communications management, and how these solutions are positioned to keep up with changing technology and consumer demand for a digital experience. This study provides an update on some of the capabilities reviewed in our last report which included multi-channel delivery, cloud technology, and support for social media. In addition, we have included a review of current trends in the market and how each solution is positioned to stay abreast of these trends while meeting the increased requirement of enhancing the customer experience.
Excerpts from the report: ISIS Papyrus CCM Solution
"When creating business rules, the ISIS Papyrus solution checks the logic of the business rule once it has been created. If the rule is written correctly, the user interface displays a green check mark indicating that the system has evaluated the business rule, checked the data type that was input and the accuracy of the rule, immediately providing feedback to the user during the rule creation process. Madison Advisors views this as a helpful feature, especially when creating complex rules that have multiple layers of if/then conditions."
"ISIS Papyrus also features wizard-driven documents that are supported by a thin-client browser architecture. By simply answering prompted questions within the document wizard, business users can easily create complex documents that cater to the specific customer’s needs. The associated document process based on business rules dynamically connects to various back-end services to provide required data in real time, records all business user’s decisions and automatically assembles the custom-designed document, while taking all relevant regulations into consideration and avoiding possible mistakes or omissions."
"ISIS Papyrus provides response management as a native capability. Due to the dynamic, state-driven and event-driven character of the system, any incoming data and feedback such as a receipt of a letter, phone call, fax, or email arriving on an inbound channel is treated as an event. Events are tracked and immediately handled as tasks in a process which then executes fully automated, semi-automated, or manual business responses based on business rules and the needs of the business."
Media Contacts /GlobalGlobal Headquarters
ISIS Papyrus Europe AG
Alter Wienerweg 12
2344 Maria Enzersdorf/Vienna
T: +43-2236-27551 Christian Berchtold
Media Contacts /USAAmericas Headquarters
ISIS Papyrus America, Inc.
301 Bank Street
Southlake, TX 76092-9123
T: (817) 416-2345 Christian Berchtold
Media Contacts /AsiaAsia-Pacific Headquarters
ISIS Papyrus Asia Pacific Ltd
9 Temasek Blvd. #29-01
Suntec City Tower 2
T: +65-6339-8719 Janet Ng