When a generation of senior-level experts walks out the door, they take decades of hard-won institutional knowledge with them — and most enterprises have no plan to prevent it. Papyrus Software is making solving that crisis the centerpiece of its 2026 agenda: showing leaders how AI can capture "vanishing wisdom" and convert it into permanent, scalable "living applications" before it disappears for good.
The company's 2026 Open House Series — including the flagship Open House Global in Vienna and the Open House USA in Dallas-Fort Worth held in the spring — defines five digital business priorities for turning that mandate into action across the financial, insurance, healthcare and public service sectors.
"As business and operational experts retire or change career paths, institutional knowledge evaporates. In this year's Open House series, we are demonstrating how context-driven AI can preserve decades of real-world experience as a permanent digital asset for the organization."
— Annemarie Pucher, CEO & President, Papyrus Software
Five Strategic Priorities for 2026
Both events share a unified program built around the most pressing operational challenges in document- and compliance-heavy industries:
- Solving the Knowledge Crisis — Capturing and converting "head knowledge" into permanent digital assets before expert retirements impact service delivery
- Escaping the Legacy Trap — Applying the "Triple-Path" migration strategy to move off aging BPM, CCM, and COBOL-based mainframe systems without high-risk rip-and-replace cycles
- Overcoming AI Paralysis — Moving beyond the AI hype by empowering business users to design "living applications" that translate executive mandates into high-volume, functional value streams
- Mastering Cloud Migration — Maintaining a secure, fully auditable "document factory" throughout the transition to a high-performance hybrid cloud environment
- Navigating M&A Consolidation — Unifying "software zoos" across merged brands to achieve up to 70% template overlap and immediate Day One cost synergies
Open House Global — Vienna (April 19–21)
The Vienna event features a distinguished lineup of industry professionals in enterprise customer, communications and service operations, including:
- OTH Regensburg University — "Lean Management for Maximizing Value" (Prof. Dr. Thomas Liebetruth): Combining Lean methods and process mining to unlock continuous improvement and optimized process performance
- Commerzbank / Comdirect — "Rethinking Document Migration": Moving from traditional manual approaches to accelerated transformation with scalable automation
- IBM — "Embedded AI & Trusted AI" (Mag. Olaf Hahn): Building trust through transparency and enterprise-grade AI governance
- Commerzbank AG — "Efficient & Scalable Document Management in the Cloud" (David Dähn): Examining tangible cloud value for document-centric processes and innovative solution architectures
- BDO — "Digital Sovereignty: The Catalyst for Business Growth" (Andreas Stemick): Shifting C-suite control of the digital value chain to transform risks into competitive advantage
Open House USA — Southlake, Texas (May 17–19)
The U.S. event features recognized thought leaders and industry veterans from leading technology and service organizations:
- USAA — "Engineering Empathy in Claims" (Andy Keller): A roadmap for transforming compliance-driven insurance communications into a competitive advantage that deepens policyholder loyalty and fuels long-term growth
- IBM — "Trusted AI Governance" (Luv Aggarwal): An operational framework for "Human-in-the-Loop" workflows to eliminate AI hallucinations, personalize customer interactions, and improve decision-making
Platform Innovation: Papyrus Converse & IBM watsonx
These 2026 events spotlight Papyrus Converse, the latest evolution of the Papyrus Platform that embeds IBM watsonx to empower business leaders to drive process improvement and innovation by describing complex requirements in natural language that the system translates into compliant, functional business logic — based on specific organization goals, rules and guardrails.
Attendees can also experience IBM watsonx in a live production environment, a Live Demo Center, and Operator Cockpits — compressing 3–6 months of discovery and proof-of-concept work into days.
Register Now
Registration is open for CX and communications professionals leading enterprise transformation. Secure a place at the Open House Global in Vienna or at Open House USA in Southlake, Texas.
