Join us at XPLOR22: Innovative Strategies to Transform the Customer Experience
Meet us at Booth #26 or schedule a Meeting.
Rob Browne
Senior Manager -
Project Quality Assurance
Papyrus Software
Rob Browne is a distinguished expert across all CCM topics with more than 20 years of experience in the Software and Consulting Industry. His expertise ranges from consulting and project management to highly complex project implementations. Many organizations have benefited from Rob’s best practice approach and exceptional expertise in the field of design and implementation, as well as consolidation and migration, achieving outstanding deployment experiences and success.
Interview-Style
Business Forms With a Purpose
14 September, 2:30 PM - 3:15 PM | Jacaranda Hall: Jasmine
Whether you are trying to increase sales opportunities, improve customer onboarding or simply design and manage electronically signed contracts, the fillable, workflow-driven form is often the standard of choice. Personalization and workflow are critical for forms creators and for understanding potential document processing issues. Although it is ideal to design forms with the target audience in mind, in practice we often have to work with existing forms and fill them in as needed.
During this session, we will discuss:
- The importance of creating personalized electronic fillable forms (PDF/HTML)
- Efficient creation of forms/data applications with specific workflow requirements
- How to implement dynamic interview-style forms using Wizards
- Management and reuse of forms templates from a central library
- The different needs of print, archival, online view, and other workflows
Panel / Best Practices / Trends
Today's Communication Landscape: Tools to Create Multi-Channel Optimization
13 September, 11:30 AM - 12:15 PM | Jacaranda Hall: Jasmine
We all know it takes the right tools to optimize your communication workflow, but which tools should you be considering? Is it one size fits all, or are there nuances to which tools will be the best fit for your type of production? Let's talk with the experts and see where we land.
Vendor Session
About Papyrus Software
13 Sept., 10:30 AM-10:50 AM - Jacaranda Hall: Citrus
Papyrus Software delivers innovative enterprise software to the world's leading brands. Over 30 years of experience make us a global expert in implementing process optimization integrated with inbound and outbound communication channels in customer-centric environments. Papyrus' unified digital platform offers a holistic approach with solutions for the entire business engagement circle, the Digital Workplace with integrated Blockchain and content services, and AI-powered process & case management. Business users get their work done faster using the Business Designer enabling organizations to create, capture, extract, and share information. This delivers information-intensive digital Omni-Channel solutions in a fraction of time and cost.
Papyrus Software delivers innovative enterprise software to the world's leading brands. Over 30 years of experience make us a global expert in implementing process optimization integrated with inbound and outbound communication channels in customer-centric environments.
Papyrus' unified digital platform offers a holistic approach with solutions for the entire business engagement circle, the Digital Workplace with integrated Blockchain and content services, and AI-powered process & case management. Business users get their work done faster using the Business Designer enabling organizations to create, capture, extract, and share information. This delivers information-intensive digital Omni-Channel solutions in a fraction of time and cost.
Papyrus is a cross-industry solution used around the clock by the world's largest companies in the finance, insurance, utilities, telecom, healthcare and public sectors. With a scalable architecture and low-code/no code platform, Papyrus saves your users time in digital transformation and stays ahead of the rapid pace of change in customer experience and business agility.
Interview | Fondsdepot Bank
Showcase | Self Service for Customers
Omni-Channel | Seamless Across Channels
Self-Service Portal | Customer and Business
WebArchive ECM Solution Content Services
