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Papyrus Software delivers innovative enterprise software to the world's leading brands. Over 30 years of experience make us a global expert in implementing process optimization integrated with inbound and outbound communication channels in customer-centric environments.

Papyrus' unified digital platform offers a holistic approach with solutions for the entire business engagement circle, the Digital Workplace with integrated Blockchain and content services, and AI-powered process & case management. Business users get their work done faster using the Business Designer enabling organizations to create, capture, extract, and share information. This delivers information-intensive digital Omni-Channel solutions in a fraction of time and cost.

The Papyrus cross-industry solution is used around the clock by the world's largest companies in the finance, insurance, utilities, telecom, healthcare and public sectors. With a scalable low-code platform technology, Papyrus helps you to act fast and respond at speed to the rapid pace of change in an increasingly dynamic environment.

Meet us at our booth #201, or schedule a meeting.

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Case Study

Utmost Life and Pensions Case Study
Next Generation WebArchive as an Enabler for Future Change
Friday Sept 30th 10:50-11:20 am at room Lone Star B (Floor 3)

How to successfully architect for a digital self-service? We provide insights into one of the best-in-class transitions from legacy mainframe archives to a single modern server-based platform and a self-service portal. Find out how a business-led approach and enterprise-wide workflow processes enable Utmost Life & Pension to efficiently manage customer cases, while a brand new Web and Mobile self-service allows Utmost clients to access documents, update their information and directly manage investments on their own. Learn more

Freddie van Rijswijk, Senior Manager Business Applications, Papyrus Software Freddie has a Master's degree in Artificial Intelligence and 25+ years of experience in senior management positions and different IT roles at ISIS Papyrus, Accenture, Capgemini, IBS, Consist, Ahrend. His specialities are Product Management, Business Architecture, Business Rules, Project Management, Agile Development, ECM, BPM, SOA, and Offshore Development.

Next Generation Digital Customer Services - Utmost Life & Pension

BDO AG Case Study
Rapid Innovation: Winning the Race Against Time

Speed to market is of critical importance, especially in fast-paced environments governed by laws. Discover how a value-driven approach helped one of the largest tax advisory companies provide service for 36 million properties in record time. Running on top of the Papyrus Communication & Process Platform, a new Cloud service integrates with 16 Portals and multiple stakeholders, and handles large amounts of Web and Mobile tax calculation requests, providing high efficiency and minimizing compliance risks. Learn more

Julia Pausch, Manager Enterprise Content Services, BDO DIGITAL Julia has a broad background in implementing software solutions and consulting experience supporting customer communication platforms in large financial organizations. She has been the Project Lead for the implementation of the BDO Grizzly project running on the Papyrus Platform in the Cloud.

Property Tax Application - BDO AG

Spotlight Session

Digital Experience Platform
Create and implement complete business value streams

Digital Business Value Streams are central to new customer business. Whether a bank loan, insurance policy or claim - customers benefit from fast, seamless processes and effortless experience without media breaks. See how to leverage Papyrus Business Designer harnessing the power of the Papyrus Platform to provide a superior total experience (TX) and empower your business teams to implement a single, connected, end-to-end customer journey for any business value stream – from customer request to closure.

Rob Browne, Manager Project Quality Assurance, Papyrus Software Rob is a distinguished expert across all CCM topics with more than 20 years of experience. His expertise ranges from consulting in project design and implementation as well as management of highly complex project migration and consolidation. Many organizations have benefited from Rob’s best practice approach achieving outstanding results.

Digital Experience Platform: Create and implement complete business value streams

Marketplace Village

Modern Platforms: Papyrus Converse

Creative Strategy: Business Designer

People Experience: Content Services/Collaboration


Unleash Your Creativity -
Papyrus Business Designer

How to Support Your Clients and Employees in the Digital World

Mind-Shift: Building Digital Business Applications At Speed And Scale

More Information

For more information on Forrester Technology & Innovation North America, please visit the host's Conference Page.

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