Hot Topics 2020
Papyrus Platform – The Hub
Digital Transformation Roadmap
A digital communication platform brings maximum value when used as a central hub. Spanning across physical and digital, it drives customer experience with support for high-volume output, interactive communications and real-time digital messages with feedback loop. Overcome digital transformation challenges by taking a strategic approach! Unify document templates, allow for creative layouts by business users and deliver in an end-to-end process with real-time dashboards capturing all events in a hub.
A Cockpit for End-to-End Job Management
Papyrus provides tracking, tracing, monitoring and interacting with all enterprise-wide jobs, performing task management, starting with receiving the data and routing it through stages for final multi-channel delivery.
Enterprise Mobile Platform
Enterprise Mobility is at the core of Papyrus Software’s new way of working. With applications running natively on all leading mobile devices, enterprise users can communicate, take actions, track events, send requests and receive notifications with a direct back-office connectivity and smooth interactions with your CRM, BPM, ERP and database systems anytime and anywhere, even when out of the office.
Transparency and Traceability
Papyrus delivers a central cockpit with all channels, users, tasks and activities presented in a unified view to understand which communication and process has taken place, when, with whom and via what channels (inbound and outbound), even when crossing channels in parallel conversations.
Collaborative Content Services – A Better Way to Work
Are you wondering what to do next with your Content Services? Collecting all content (documents, e-mails, messages, voice, chat, photos, videos, drawings and processes) in a central depot increases agility and productivity of knowledge workers by providing all the information at their fingertips!
Robotic Process Automation (RPA) – A New Buzzword?
Training machines to intelligently recognize patterns in documents and messages highly automates unstructured content recognition. For many years, Papyrus has used this remarkable technology to increase efficiency, utilizing Papyrus Service Tasks to connect to back-end systems. But what really improves business capability is the ‘User Trained Agent’ (UTA). It applies machine learning for interactive process discovery and pattern recognition.
Facilitated Integration with Existing Applications and Devices
Learn about the benefits of deploying standard SOA Adapters with support for a wide range of protocols in an Enterprise Service Bus.
- Online channels/portals – Web Services, REST, SOAP, HTTPS
- E-mail/notifications – SMTP, POP3, MAPI, IMAP, SMS
- Mainframe – JES 2/3 & CICS, MQ
- Databases – Oracle, DB2, MS-SQL, ODBC
- Business application integration – SAP, .Net, FILE, MQ, SNMP, CMIS
Omni-Channel Customer Communications
Your customers don’t care about communication channels – they want to start a transaction in one channel and continue it in another, without losing transparency and level of service. This requires a new Omni- channel engagement model that goes beyond disconnected channels, running seamlessly across touchpoints and communication channels with back-office integration in real time. The consistency of a conversation is ensured by linking all interactions to a customer case across the entire customer journey.
Campaign Communications – Marketing Journeys
Make use of communication campaigns as an integral part of your digital marketing. Attractive cross-channel template/message design and user-friendly campaign management with A/B testing can be automatically mailed at the best time of day or week, based on historical data and integrated with the existing CRM engine.
Change Management for Documents – Cost Effective and Efficient
The new Business Designer provides a document/letter process solution with a highly efficient and cost-effective workflow from template creation through change management, approvals and version control to printing and e-delivery.
E-invoicing with Automated Payment Collection
E-invoicing has become an important topic around the world as companies benefit from significant cost savings and enhanced compliance. Papyrus is ready for this global rollout and topics that go beyond. We can use data from any existing enterprise billing system, in any style and format – improving your payment cycle and cash flow with a multi- channel automatic time-triggered Payment Collection Process.
User-Trained Inbound E-Mail and Document Capture
Training machines to recognize documents and messages while continuously optimizing data capture is a remarkable technology to increase efficiency. The new Business Designer supports non-technical users to ad-hoc train state-of-the-art classification processes for machine learning, utilizing pattern recognition to increase accuracy and efficiency of data capture in fixed-form and free-form e-mails, scans, fax, PDFs, office documents and handwritten information.
Ready to Start Building Value Streams?
Incident Management – The Way to Customer Engagement Excellence
Most customer service solutions can’t keep up with today’s customer engagement requirements. Customers want to experience a quick and correct response the first time using their preferred communication channel. Companies are looking to deliver satisfying and accurate services while raising employee efficiency. Papyrus Ticketing serves as a new system of engagement across a number of departments, helping companies increase employee productivity and deliver top-notch service for enhanced customer satisfaction.
Customer Contact Center – Here Every Interaction Counts
The value Papyrus Software can bring to your Customer Contact Center is a central cockpit containing contact history, access to customer data, documents and communication channels in a single user interface. Agents can work in different ways toward a common goal in a 360-degree view of the customer and can directly accept requests via telephone, video call and other channels (e-mail, letter, chat etc.) in a single cockpit.
Experience a Mind Shift
Papyrus Converse is the key innovation that gives business professionals the power to design their Value Streams and materialize ideas accurately and quickly. With easy access to expert technology through a radically simplified interface, users can create and execute processes without design, creating their own conversational business applications and delivering outcomes at speed and scale with no coding needed. This technology you cannot afford to overlook.