This seminar is dedicated to enterprise management and directors who like to exchange experience and ideas with their peers on strategic IT subjects. The ISIS Papyrus Executives will present four short presentations including different perspectives of important current and future IT topics and how you can leverage more of your current Papyrus investment. This will lead into a moderated, interactive communication exchange and later open discussion.
The Digital Enterprise – Leveraging Machine Learning Capabilities
There‘s a lot of excitement about Artificial Intelligence and business automation these days. The vision is to free humans from performing mundane and repetitive business tasks and assist them with better access to better information to better serve customers and the business. As a result, it seems like just about every technology product now has the artificial intelligence “label” attached to it. For C-suite executives and technologists today, the challenge is to move beyond the hype to use machine learning and automation in ways that make a real difference in the performance of the organization.
The Implications of a Lack of Integration Between ECM and CRM Systems
Every organization wants to increase agility and productivity by extracting maximum value from its processes and content. Organizations need to bridge the silos created by disparate lead applications to seamlessly pull structured and unstructured information together and present a 360 degree view of the customer CASE to the knowledge workers who need it. Integration with inbound and outbound mail channels and easy access to ALL documents and digital content is a key requirement in fully leveraging a CRM system.
Building Business Value Streams –
A mind shift is needed
Experience a mind-shift. Papyrus Converse brings a whole new perspective on how to externalize business knowledge and implement ‘value streams’ that are smart and adaptive. Papyrus Converse uses a new method to define, plan and execute ‘value streams’ that are governed and described within the business architecture based on business language. Business rules are critical to guide the effort of users toward objectives and reduce risk by ensuring compliance.
From Physical to Digital: Shall the Business
take ownership of document applications?
Business is still using Microsoft Word or some other manual process to create customer letters. They are waiting weeks or months for a simple one-word change to an important customer document template because IT is the only one that can make the change and they are backlogged with other high-priority projects. Current business systems are limited to print-only, but your customers want to receive their communications via e-mail, fax, text messages, mobile or the Web. But your web, mobile, email, and print customer communications teams and tools have historically been separate and silo’d. Coordinating and leveraging the best of document designer and delivery with physical and Web technologies has great potential to improve customer engagement, increase profitability, and mitigate risk.
Moderated by industry experts:
Diana Caballero, Director Program Management, Dow Jones
Gina Ferrara, Senior Analyst, Madison Advisors