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    ISIS Papyrus Open House and User Conference 2017
    The FOCUS is always on YOU!
    NEW Keynote Insights
    NEW Presentations and Demos
    NEW Discussion topics
    NEW Customer Case Studies
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    ISIS Papyrus Open House and User Conference 2017
    A Golden Opportunity!
    Executive-level Idea Exchange
    Effective Face-to-Face Meetings
    Focused Presentations of New Solutions
    Efficient access to Top-level Consultants
    Direct Discussions with your Peers
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    ISIS Papyrus Open House and User Conference 2017
    With the industry's brightest minds in one room there is always something to learn.
    Enjoy the relaxed elegance of the Opening Gala Event.
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    ISIS Papyrus Open House and User Conference 2017
    Real-world Customer Case Studies
    Real-world project expectations
    Real-world documents and processes
    Real-world performance analytics
    Real-world reviews and projections
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    ISIS Papyrus Open House and User Conference 2017
    YOUR questions answered
    YOUR solution demoed
    YOUR project discussed
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    ISIS Papyrus Open House and User Conference 2017
    Management Circle Seminar
    Executive Exchange
    Strategic Discussions
    Planning the Future
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    ISIS Papyrus Open House and User Conference 2017
    Viennese charm,
    Business and Networking
    at the same place and time,
    this happens only at the ISIS Papyrus Open House!
    Detlef Zeger, SV SparkassenVersicherung

Hot Topics

Exploring Innovation – Sharing Practical Experience – Creating Future Value

Digital Business in Real Time

The strategy of digital transformation must translate into performance and generate results – for customers and for the business. Online Channel front-end interaction by Web, social and mobile users must be seamlessly connected with the back-office and existing business applications. Real-time processes and digitally signed documents spanning across departments are critical to win, serve and retain customers.

Strategically Transforming your Physical-to-Digital Documents and Processes

Since pioneering advanced document design, formatting and output for transactional and message-based communication, the Papyrus Platform has expanded to address omni channel, two-way communications and empower enterprise business users and knowledge workers to optimize and align documents, processes, collaboration and communication in customer service-focused organizations.

Content & Process Management Maturity – Where Are You?

Even at a basic level, intelligent data capture – of documents, e-mails with PDFs, fax, Web, SMS and mobile content – is a remarkable technology. Now consider Papyrus cross-channel capture, automating inbound mail where the machine is trained, extracting and interpreting document data and validating it faster than any human, then transferring it to the archive and the inbox of your knowledge worker.

Omni Channel Communication across all Inbound and Outbound Channels

Seamless integration between the digital and traditional customer journey on one platform provides the single view of all customer activity across departments and channels. Every incoming and outgoing message and document is intelligently classified, captured, tracked and stored in the case. Knowledge workers have all information at their fingertips for optimal customer service.

Omni Channel Communication

Building Business Solutions using ACM

A digital business platform is needed to execute your digital business strategy. We invite business and enterprise architects to join us and experience an innovative and unique new way of defining business architecture, supporting business language ontology and a ready-to-use Papyrus Business Reference Framework Solution.

Adaptive Case Management – Unified Solution for Digital & Traditional Business

Gain strategic advantage when delivering solutions for the business that can be rapidly developed for a fraction of cost and time through configuration and adaption without traditional coding. The ACM Framework interoperates flexibly with other ready-to-use Papyrus Solution Frameworks to mix and match their functionalities when building advanced business solutions.

The Mobile Office

Many business leaders talk about the importance of a mobile-first approach, citing the growing reliance on smart phones and tablets. We will show and discuss how to implement a mobile-first strategy supporting business users with direct mainframe and back office connectivity and a user-friendly, on-the-go mobile experience.

As always a fantastic innovative event.
Very thought provoking. Taking a lot of good ideas away with me.
Gary Robinson, Technical Team Leader, RR Donnelley Global Document Solutions, UK

Preview Videos

Get a first taste of demos and presentations at the Open House 2017

2015 Open House and User Conference Open House Agenda

Monday, 8 May - Sessions


Welcome with coffee


Keynote: Artificial Intelligence - Hype and Real Applications

Following Big Data the hype now switches to artificial intelligence. Yes, there are some impressive machine learning capabilities that far surpass human ability but statistical learning has substantial limitations and true cognitive computing is still in a galaxy far far away. The reality of machine learning has been available in the Papyrus Platform since more than five years as the User Trained Agent that also supports so-called deep learning or continuous improvement. In his keynote Max J. Pucher, CTO, ISIS Papyrus, will explore both the hype and the reality.


Digital Business in Real Time

Win, serve and retain customers in an omnichannel world. Empower your business staff to deliver and maintain Wizard forms with questions, validation rules, process and document templates.

  • Online Channel front-end interaction by Web, social and mobile users
  • Tailor-made proposals, online purchase, payment, claims, service requests
  • Seamless connection with back-office and existing business applications
  • Real-time processes and digitally signed documents
  • Omni Channel closed loop communications across departments and channels
  • Integrated collaborative work by backoffice users (case management)


Networking coffee break


A digital document strategy for physical and digital

Your clients span across all age groups with preferred channels across touchpoints. To improve customer experience, addressing physical and digital on one platform for all customer communications, proves to be most efficient and effective.

  • Smart cross-channel document design by business teams for print and e-delivery
  • Process-driven document composition by the Document Wizard
  • Facilitated SOA data integration with existing applications
  • Migration from Word using the Papyrus Word Converter
  • Delivery to various channels directly and reports on delivery status


Automate and digitize inbound mail channels

Achieve increased efficiency with accuracy and a reduction of manual work by training the machine.

  • e-mails, paper scans, PDFs, Web messages, fax, social and mobile
  • Event-driven intelligent recognition and data extraction, validation and archiving
  • Machine learning by document example and by user definitions
  • Process and rule-defined delivery to business departments for case work
  • Mobile/Capture of invoices, passports and payment slips
  • Search and view content in archive by index, full text, taxonomy and rules


Sharing Practical Experience – ATP - Thomas Bodin – Projektchef

Best practices when implementing Customer Communications Mgmt (CCM) for the front office
The ATP Group in Denmark provides its services in pension, hedging, investment, insurance, and administration activities.
At ATP business users can flexibly design document templates and maintain content and processes by using the Papyrus business administrator workplace. To ensure consistency, the implemented solution allows large-scale re-usability of document components across document types and output options such as PDF and HTML. The Papyrus integrated change management ensures quality and flexible release cycles. The documents can be optionally edited by the insurance clerk and locally printed and delivered to customers per selected channels. The newly implemented services reduced the number of document templates and time to market significantly and improved document quality.


Analyst Session – Forrester Research - Gordon Barnett, Principal Analyst, Enterprise Architecture

Creating a Strategic Plan for Digital Automation
The days of massive, long-term projects are fading as quick wins and customer obsession move to the forefront. Firms are shifting their process improvement goals from cost reduction to digital transformation. Vendors have responded with solution-focused offerings and rapid development environments. For application professionals focused on business process advances, the time is now to align your approach with your organization’s broader customer operations strategy




Solution Showcase and Workshop Program


Brainstorming Session: Discuss with ISIS Papyrus management and solution architects

  • Translating company goals into a technology strategy that consolidates ECM, CRM and BPM
  • Optimizing your investment by building an agile communication platform for the future
  • Discuss the requirements for the business graphical user interface (GUI)
  • Integrating inbound and outbound business communication as a business need

Tuesday, 9 May - Sessions


Welcome with coffee


Omni Channel communication must seamlessly integrate the physical and digital

Seamless engagement across digital and traditional business increases interactions with customers. Learn how to leverage existing investments in traditional Customer Communications Management (CCM) for consistent and compelling interactions at every touchpoint with on-premise to cloud flexibility.

  • A single-360 degree view of the Customer Journey
  • Integration of inbound and outbound communication channels
  • State and event processing for monitoring and reporting across channels
  • Consistent messaging across Webportal, e-mail, mobile, social, chat, fax, print
  • Online Channel integration with backoffice


Mobile First: CRM the most wanted mobile app

The Mobile workplace business initiatives reflect a growing reliance on smartphones and tablets. Executives want customer relationship management (CRM) apps in the palm of their hands, according to an ISD/IDC enterprise mobility study. Our experts will show best practices for going mobile, plus real-world success stories in various industries.

  • What ‘mobile first’ means
  • Which business segments benefit most?
  • Mobile backend as a service
  • Integration with existing legacy applications and security


Archiving for real-time living documents

Knowledge workers need all information at their fingertips when processing a case. Customer service and call centers must find, view, send and possibly resend information. WebPortal access to documents and e-mail utilize the short-term archive to control, monitor and report on delivery.

  • Difference between short-term and long-term archiving
  • Drag-and-drop or directly scan into Archive
  • Automatic indexing for full text search
  • Archiving the complete case
  • Annotation and comments
  • E-communication and e-delivery; Mobile and Cloud support


Networking coffee break


Adaptive Case Management delivers significant business benefits

See the full range from straight-through processes through dynamic processes to completely unstructured processes driven by rules and ad-hoc content arrival, such as scans, e-mails, PDFs, and mobile content.

  • On-boarding, recruitment, time management, work task management, lead management
  • Adaptive and goal-oriented business processes supporting exception handling
  • Enhanced quality and speed on case completion in Customer Service
  • Collaboration and knowledge work
  • Desktop, Browser, Mobile, Cloud


A new world of disruptive business application building

New ways to transform your business, digital transformation demand a mind shift in building new business applications. This session shows a new way of rapid business application building were user interaction, process and rules, information and organization are fully separated.

  • A ready-to-use Solution Framework eliminating coding
  • Business Architecture and value streams definition
  • Business language (ontology)-enabled business empowerment
  • A digital business platform empowered by ACM and Omni Channel


Sharing Practical Experience - Belgacom Proximus – Bruno Delzant, Consultant

Implementing a high-performance e-billing solution
Proximus is the leading provider of telephony, Internet and network-based services in Belgium and is also operating in international markets. The company focuses their communication on customer preferred channels and implemented new customer touchpoints that provide customer service for a greater success. With the Papyrus multichannel output solution they leverage the best of CCM and Web technologies for optimal customer engagement and substantially improved bill payment processes


Session - Silvie Spreeuwenberg - professional in IT and authority in business rules, LIBRT: the Lab for Intelligent Business Rules Technology

The future of business driven software development
We will discuss how business optimise policy compliance by taking a decision and business rules perspective. Are you able to guarantee that your policy is followed in all different processes in the same way? Compliance and efficiency are greatly improved when departments use the same definitions in decision making. Stop coding your business rules in hard to maintain code. Do not re-code the same rules in different processes. Take an holistic view on policy compliance and start having the business people themselves take control.




Solution Showcase and Workshop Program

2015 Open House and User Conference

The Management Circle Seminar contains inspiring interdisciplinary topics
and connects discussions in a relaxing atmosphere.

This seminar is dedicated to enterprise management and directors who like to exchange experience and ideas with their peers on strategic IT subjects. The ISIS Papyrus Executives will present four short presentations including different perspectives of important current and future IT topics and how you can leverage more of your current Papyrus investment. This will lead into a moderated, interactive communication exchange and later open discussion.

The Digital Enterprise – Machine Learning

Training machines to recognize documents and messages and continuously optimize data capture is often successful to increase efficiency. But what really improves business capability is a process solution that also learns over time what your experts actually do in a case when a certain document arrives or a particular state is recognized - or when an exception is encountered. The breakthrough ‘User Trained Agent’ makes suggestions after multiple case or work patterns reappear and learns from staff responses which suggestions are good ones. Adding constraining and prescribing business rules reduces the total risk, the time and the cost substantially for claims processing or underwriting.

Omni Channel Strategy

For many organizations, Omni Channel is a key initiative to leverage real-time, contextually-relevant interactions across all customer touchpoints. A recent survey by Ovum concluded that 74% of customers use three or more channels when contacting companies. This demands a new business model for moving beyond disconnected multichannel communications - offering omni channel engagement, enhanced customer experience and streamlined operations. Transforming the business and its communications requires agility and a well-defined plan.

Digital Transformation: Can investments made in traditional channels be leveraged for digital?

Digital natives are not just a "market segment": they will be the future market. Customer-focused firms must address cultural and technological challenges as communication channels multiply. Serving all age groups means cross-channel design and delivery. Historically Web, mobile, e-mail, and print customer communications teams and tools have been separate and siloed. Leveraging the best from your traditional communication channels across Web and mobile has great potential to improve customer interactions at every touchpoint and minimize cost.

Building Business Applications: A mind shift is needed

Meaningful change requires understanding the impact of disruption in technology, business operations and customer satisfaction. New business models and innovative business architectures now lead the design thinking. The Digital Business platform must use new approaches to define, plan, and execute business applications that are governed and described within the business architecture (BA) based on business language (Ontology). Business rules are critical to channel the effort of business users towards objectives and reduce risk by ensuring compliance. Discuss how this would impact the business, as well as shaping solutions and changing design approaches.

Moderated by industry experts:

  • Gordon Barnett – Principal Analyst, Enterprise Architecture, Forrester Research
  • Silvie Spreeuwenberg – professional in IT, authority in business rules, LIBRT
  • Thomas Bodin – Projektchef, ATP
  • Kaspar Roos – CEO, Aspire Customer Communications Services

Monday, 8 May - Management Circle Seminar


Welcome with coffee


Opening Keynote: Artificial Intelligence - Hype and Real Applications


Networking coffee break


Solution Showcase: Building Business Solutions using ACM


Case Study: ATP

Best practices when implementing Customer Communications Mgmt (CCM) for the front office


Analyst Session: Forrester Research

Creating a Strategic Plan for Digital Automation




Discussion: Omni Channel Strategy


Networking coffee break


Discussion: Can investments made in traditional channels be leveraged for digital?


Discussion: Building business applications: A mind shift is needed

Tuesday, 9 May - Management Circle Seminar


Welcome with coffee


Solution Showcase: The digital Enterprise - Machine Learning


Case Study: Belgacom Proximus

Implementing a high-performance e-billing solution


Session: Silvie Spreeuwenberg

The future of business-driven software development




Discussion: The Digital Enterprise – Machine Learning

An exciting event, full of surprises. An opportunity
to solve all queries and listen to all new features.
Toula Yiapatou, Systems Analyst, CYTA - Cyprus Telecom

Communication with your customers spans across all areas of business activity. This means managing multiple inbound and outbound channels and integrating data from multiple business applications. Content becomes an essential part of the context in customer engagement.

Monday, 8 May - Workshops & Labs


Business document solution for business teams and IT

  • Data interface definition
  • Template, content, rule creation
  • Central resource management for corporate fonts and images
  • Change management – from development to production
  • Sign-off, text and content compare


Implementing business driven online and user interactive communication channels

  • Incoming online request generates on-demand digital e-policy/contract
  • Business users in front office, laptop or tablet use prompting functionality
  • Text and data entry, decision execution
  • Creating Wizard forms and its processes
  • Seamless integration with back office


ACM Adaptive Process and Case Management

  • Learn the fundamentals of Case setup
  • Define event-driven Business Processes
  • Use ACM framework solution on desktop, mobile and cloud
  • Integrate Correspondence and inbound Capture into process driven business applications

Tuesday, 9 May - Workshops & Labs


Output Management – Omnichannel print and e-communication

  • Bundle and sort outbound mail in the central pool
  • Learn how to further automate document delivery and save cost
  • Setup delivery rules, allow for feedback loop and reporting
  • Experience how documents are optimized with channel specific content at time of delivery
  • Get an introduction to creating responsive HTML documents


Incoming Mail – Capture, manage and distribute

  • Intelligent classification, content extraction and automated distribution
  • Self-learning with user-trained processes
  • User-supported ‘Lasso’ functionality
  • Embedding inbound mail into Case Management
  • Archiving

You are cordially invited: ISIS Papyrus Gala Dinner

You are cordially invited to join us on a guided tour about Europe's power woman of the Baroque Age - Empress Maria Theresa of Austria. Experience in the impressive historic State Hall of the Austrian National Library what made her, 300 years ago, the most powerful regent, good wife, mother of 16 children, reformist and strictly religious person at the same time. After this social event we invite you to a delicious seated gala dinner at the historic Palais Ferstel. We kindly ask for your registration.

A private bus shuttle will take guests from the conference hotels “Austria Trend Eventhotel Pyramide” and “Babenbergerhof” to the event. The bus shuttle will depart the hotels at 5pm and return around midnight.

General Information

Conference Location

ISIS Papyrus Solutions and Competence Center Vienna
Alter Wienerweg 12
A-2344 Maria Enzersdorf, Austria

Travel Information


To register for the ISIS Papyrus Open House and User Conference 2017, please register online: www.isis-papyrus.com/register-OHA


Sessions will be held in English and German.


ISIS Papyrus will provide lunch on both conference days at the ISIS Papyrus Solutions and Competence Center.


Participation at the Open House and User Conference and the Management Circle Seminar is free of charge. Registration is required.


The local currency is the Euro. Most leading credit cards are accepted.

Hotel Reservation

We have reserved rooms at two close-by hotels (subject to availability):
Hotel Babenbergerhof
Babenbergergasse 6, 2340 Mödling
The Hotel Babenbergerhof is located close to the ISCC in Mödling, on the outskirts of Vienna.
Costs: room rates € 89 for comfort room for single use per night including breakfast buffet

Austria Trend Eventhotel Pyramide
Parkallee 2, 2334 Vösendorf
The Eventhotel Pyramide is located close to the ISCC and 30 minutes from Vienna’s city center by train.
Costs: room rates starting at € 111 for comfort room for single use per night including breakfast buffet

On Monday and Tuesday mornings a shuttle bus will bring guests from both hotels to the ISCC in Maria Enzersdorf/Vienna.

For more information please contact:

Christian Berchtold
ISIS Papyrus Europe AG
Alter Wienerweg 12
A-2344 Maria Enzersdorf
T: +43-2236-27551
E-mail: events@isis-papyrus.com