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Content services platforms are the cornerstone of both business operations and remote/hybrid-working scenarios, enabling organizations to manage and utilize content across the enterprise.

The Papyrus platform covers the entire content lifecycle across the enterprise in a single solution, and offers blockchain notarization, certified digital signature, governed retention periods, and automatic document deletion with access to documents strictly enforced based on the sensitivity of the information and requesting process.

Any kind of inbound and outbound documents, document resources, video and voice from any source, e-mails and any other content can be easily created, reviewed, uploaded, stored and made accessible anytime from anywhere. In addition to core CSP functionality, the system provides:

  • Process automation and application development
  • Content intelligence
  • Productivity intelligence
  • New work hub connectors
  • Business role hub connectors
  • Intelligent document processing
  • Content collaboration
  • Information governance/records management
  • Output management
  • Robotic authoring

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Papyrus Automated Document Factory (ADF) with central management and a consolidated view of operations for all electronic and printed output is used in almost 100% of all Papyrus CCM customer solutions. By using the Papyrus Operations Designer, non-technical users can design end-to-end mail production processes for spool, queue, print and e-delivery management, while the ADF cockpit makes all required information available and accessible at all times, also on Mobile.

"Of all the participants for this research (2022), Papyrus Software ADF is the only solution supporting digital channels with the same level of tracking and control as print. I think the product really stands out as a leader in digital ADF."
Rich Huff,
Madison Advisors

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IDC: Content Accessible Anytime from Anywhere

  Download the report here

IDC predicts that by the end of 2022, more than half of the global economy will be based on or influenced by digital. For many organizations, this means adopting digital processes and providing online access to business documents critical to the delivery of their products and services.

This IDC paper discusses the challenges that organizations face today regarding their business content — examples include invoices, billing statements, contracts, regulatory reports, welcome kits, and many other business-related documents — and the benefits that an intelligent content services solution can provide. Consideration is given to three key areas where a holistic approach to content services can be the most transformative.

A modern content strategy will include the distributed nature of work and increased customer expectations, which places high demands on companies to provide:

  • Self-service for customers and employees:
    Deliver real-time, personalized employee and customer experiences through easy-to-use digital services and self-service
  • Enterprise content services for work:
    Improve content access by connecting to core business applications like Salesforce, SAP, or Guidewire and ensuring secure access to data, documents, and information for employees to work and collaborate across people and processes independent of their location or device in a new digital workplace
  • Data protection and content archiving for legal compliance:
    Ensure legal compliance and security for all corporate content in line with growing data protection, compliance, and security guidelines

Content platforms represent the current stage of evolution of the market traditionally known as enterprise content management (ECM), allowing technology decision-makers to design and deliver purpose-built content- and process-rich apps for employees and customers.

Forrester defines a content platform as: 'A software platform architected specifically for the design, development, and delivery of document-, content-, or process-rich applications. Content platforms enable the decoupling of repository, application, and user interface layers and reveal services and APIs for application creation and integration.'

Top priorities of content platforms are to:

  • Automate and digitize content-centric processes - Workflow, task management, e-forms, digital signatures as well as intelligent data extraction are core capabilities that eliminate paper.
  • Improve employee experience - Content platforms provide rich search, navigation, secure collaboration and file-sharing capabilities helping employees access the information they need to do their jobs.
  • Meet governance and compliance obligations - Content platforms provide security controls and auditing and offer lifecycle management capabilities, such as automated rules to archive, retain, and delete documents and related metadata.

The Papyrus Content Services Platform automates and digitizes content-centric processes and offers self-service for customers and employees, enterprise content services for work, as well as data protection and legal compliance — in a single solution.

Find more information on Papyrus Content services Platform here.

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ISIS Papyrus named a disruptor in the Infosource Global Capture Vendor Matrix 2022

Infosource Software, the leading analyst firm tracking the Capture and Intelligent Document Processing software market, recently released its 2022 Global Capture Vendor Matrix with top Intelligent Document Processing vendors in the market. ISIS Papyrus is positioned as a "disruptor", reflecting Papyrus' unique offering that combines Inbound, Content and Outbound capabilities as well as its market-leading Customer Experience Management (CEM) capabilities'.

'ISIS Papyrus has a unique mix of technology for connecting Capture with automated business response in a single value chain. Its Papyrus Business Designer is aimed at enabling non-technical users to create Capture and Case Management processes without IT involvement. ISIS Papyrus' Capture system incorporates AI, which enables users to train the system by example and create ad-hoc document definitions on the fly.'

Papyrus Software Strengths:

  • Unique integrated platform for input & output
  • Customer Experience Management (CEM) integration
  • Strong technology capabilities including Machine Learning
  • Enterprise level international customer base
  • Good ratio of SW to professional services

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Papyrus Platform listed in the Forrester's Now Tech Report: Digital Process Automation, Q4 2021

  Forrester's Overview of Digital Process Automation Providers

Forrester defines DPA as: 'Platforms for application development that combine low-code programming for general-use application development with support for modeling and orchestrating basic to complex processes, along with robust, dynamic case management.'

DPA platforms combine many of the attributes of categories that Forrester formerly defined as business process management and dynamic case management (DCM) with ease and business-user-accessible capabilities of low-code development.

You can use Papyrus digital process automation (DPA) offerings to:

  • Address all process and case management requirements.
  • Drive faster deelopment cycles.
  • Provide a platform for general-use-low-code development.

The business-aligned paradigm drives successful automation, and most importantly, it creates a foundation for an adaptable digitized business, which is critical for business success today.

Learn more about Papyrus Converse Papyrus Converse - key Papyrus Software innovation that gives business professionals the power to design their Value Streams and realize ideas in a fraction of cost and time. With easy access to expert technology through a radically simplified interface, users can create their own conversational business applications, delivering outcomes at speed and scale with no coding needed.

Content Services Platforms provide the foundation for the Digital Transformation. Organizations use content platforms to provide content at scale, serving content-rich apps that involve internal and external stakeholders and enabling business resilience.

Forrester defines a content platform as: 'A software platform architected specifically for the design, development, and delivery of document-, content-, or process-rich applications. Content platforms enable the decoupling of repository, application, and user interface layers and reveal services and APIs for application creation and integration.'

Papyrus handles content and processes in one platform, with content accessible anytime from anywhere.

The platform enables organizations to:

  • Serve a broad set of B2B and B2C use cases with content and process services.
  • Embrace Cloud to build resilience and enable remote work.
  • Adopt intelligent content services for automation and better employee experience.

See how to accelerate digital business with Papyrus content platform here.

Gartner logo

Papyrus Platform part of the Gartner Market Guide for Customer Communications Management

  Papyrus Platform part of the newest Gartner Market Guide for Customer Communications Management

We are excited to see our direction and ongoing innovations confirmed and aligned with the Customer Communications Market needs.

Papyrus Software was first to introduce closed-loop incoming and outgoing communication integrated in a single digital platform. Today, the Omni-channel platform powers customer experience processes via live chat, Chatbot, SMS, email Social, Mobile, Web or paper, allowing customers to engage into individual conversations across customer journey touch points, channels, devices and over time.

The platform supports all types of personalized communication - high-volume, interactive as well as customer-initiated, on-demand communication, and with Papyrus Business Value Streams, customer communication becomes part of varying use cases with personalized, connected processing experience and all interactions, content and activities related to the customer's request pulled into a single place.

Digital transformation demands lots of software development with support for complex process automation and case management. Traditional software development isn't fast enough and doesn't adequately support heavy process and case management requirements.

To meet these needs, many organizations are turning to DPA-deep solutions, which Forrester defines as: 'Platforms for application development that combine low-code programming with support for modeling and orchestrating the most complex processes, along with robust, dynamic case management.'

Papyrus Platform can address a very wide array of software requirements: it can be used to automate business processes, to build business value streams and to manage dynamic cases, as well for digital collaboration, connecting all stakeholders and teams across the extended enterprise.

The platforms allows organzations to:

  • Address all development requirements, including Process and Adaptive Case management.
  • Build applications more quickly than with traditional tools.
  • Serve as general-purpose low-code ACM framework, addressing a wide variety of software development use cases.

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Papyrus Platform quoted in the Structured and Interactive CCM Segment in the Forrester Research Report on Customer Communication Management

  Now Tech: Customer Communications Management, Q1 2019

According to the Forrester segmentation, Papyrus covers both the structured CCM segment with large transaction volumes and the interactive correspondence segment with human involvement and a potentially high number of forms or templates. The same platform offers online and dynamic on-demand communications, as well as the process-driven customer interactions for improved customer experience and service.

With the shift to Digital, organizations aiming to deepen digital engagement with customers and stakeholders need to move to one consolidated platform that goes beyond disconnected channels and fragmented customer service. The 'One Platform Approach' and built-in effectiveness make Papyrus the platform of choice for any company that wants to consolidate its customer communication on a 'Fit-for-Future' foundation to stay relevant and competitive in the rapidly evolving digital world.

  • BusinessFirst™ for the Business to take ownership of mission critical communication and self-serve its needs
  • Large-scale re-usability across communication scenarios, channels and Business and IT
  • Interactive forms, documents and Wizards turning conversations into business transactions
  • Faciliated integration by configuration
  • Flexible deployment
  • Support for unlimited business growth

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Papyrus Platform Adaptive Case Management mentioned in the Gartner Hype Cycle for Life Insurance Research

  Gartner Hype Cycle for Life Insurance, 2018

'CIOs must go beyond incremental improvements to focus on innovation and transformation of processes and business models for maximum long-term ROI.'

Gartner defines Case Management Solutions as: 'Applications that support complex processes requiring a combination of human tasks and electronic workflow, such as incoming applications or claims moving to litigation. These solutions support the workflow, management collaboration, storage of images and content, decisioning, and processing of electronic cases. There are two basic types: BPM platform for structured processes and adaptive case management for less structured ones.'

'Business impact: When applied to tasks such as fraud investigation, claims handling, complaint management and application processing, insurers can reduce processing costs, improve employee performance, deliver productivity gains by automating administrative tasks, improve the outcomes of manual decisions and promote process transparency.'

Papyrus Adaptive Case Management (ACM) is delivered as an Out-of-the-Box (OOTB) Framework to reduce the time and complexity of delivering new Case Management solutions. It unifies both structured processes and adaptive case management into one, and enables companies to boost the productivity of the employees AND their ability to innovate.

INNOVATION: The ACM Framework provides all means - architectural guidance, executable configurable components and configurable visual interfaces - for companies to rapidly compose and deliver unique business services at a fraction of cost and time through configuration and adaptation.

PRODUCTIVITY: The ACM-driven processing integrates activities, tasks, people, processes and communication over time. The adaptive way of working puts people at the center of a process, allowing them to apply their judgment and expertise and adapt to the concrete business situation to achieve best possible outcomes. They work with unified content and processes supported with integrated Inbound and Outbound communication, Content Services and Machine Learning - across teams and enterprise - and can effectively connect, collaborate, up-sell, cross-sell, while working on one single version of truth.

Forrester logo

Papyrus Platform mentioned in two Forrester Research Reports on Content Services Platforms

  Now Tech: EU- And UK-Based Enterprise Content Management, Q2 2018
  Now Tech: Content Platforms, Q3 2018

Forrester defines a Content Platform as: 'A software platform architected specifically for the design, development, and delivery of document-, content-, or process-rich applications'.

ISIS Papyrus was mentioned as a Midsize vendor with Collaborative and Transactional Content Services in one Platform, with a focus on Insurance and Healthcare Insurance, Financial services and Government as primary industries. As a Collaborative Content Services Platform, Papyrus 'helps information workers create, retrieve, review, revise, and share business content daily, and provides a collaborative environment with content services to govern documents (such as access controls, versioning, and life-cycle rules), as well as collaboration capabilities to discuss, annotate, and track tasks on works in progress'.

As a Transactional Content services Platform, Papyrus offers automated processing of high-volume content and ongoing incoming communication across multiple channels - digitizing and intelligently extracting data from incoming e-mails, PDFs, scans, fax and messages in structured and unstructured formats, including handwritten information.

The platform manages all inbound channels by one single definition and by events, and ingests the communication, extracts relevant data, and distributes it to enterprise applications, individual or department inboxes, as well as directly to the customer cases and processes based on rules. The state-of-the-art, self-learning classification process and machine learning utilize pattern recognition to increase accuracy and efficiency of data capture, limiting human interaction to QA or exception handling. The system provides the means to cut the content processing times from days to hours, please see an example.

Madison Advisors logo

ISIS Papyrus Profiled in Multichannel CCM Research

Madison Advisors' Customer Communications Management (CCM) Solutions Market Study, 6th Edition provides an overview of several CCM technology solutions available in the market today.

Of particular focus is how each solution innovatively solves the challenges associated with customer communications management, and how these solutions are positioned to keep up with changing technology and consumer demand for a digital experience. This study provides an update on some of the capabilities reviewed in our last report which included multi-channel delivery, cloud technology, and support for social media. In addition, we have included a review of current trends in the market and how each solution is positioned to stay abreast of these trends while meeting the increased requirement of enhancing the customer experience.

Gartner logo

Papyrus Platform Positioned as a Challenger in Gartner Magic Quadrant(TM) for Customer Communications Management Software

Enterprise software provider ISIS Papyrus Software announced it was named a Challenger in the latest “Gartner Magic Quadrant for Customer Communications Management Software ,” published January 26, 2017 to help application leaders assess possible CCM solutions for their organization.

For the report, Gartner evaluated 15 CCM software vendors across diverse criteria, noting customer communications management tools are evolving from supporting static, printed output and one-way broadcasting to creating dynamic, on-demand communications via multiple channels.

The report identifies key trends in the CCM market:

  • Many organizations find their existing CCM software is not flexible enough to adapt to their changing business needs
  • CCM providers are adding new capabilities for digital engagement, rich media, context awareness, social and mobility, and cloud delivery
  • Digital business continues to be the spark driving innovation in the mature CCM market

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Papyrus CCM Solution Evaluated as a Strong Performer that Emphasizes a Full Application Lifecycle Platform and Framework

Papyrus Platform was named as a Strong Performer in “ The Forrester Wave™: Customer Communications Management, Q2 2016”, published to assist enterprise architecture (EA) professionals looking to help line-of-business owners improve the customer experience. Noting that CCM platforms will continue to enhance customer experience, evolve toward broader communication needs, and more tightly integrate with other business applications, the report profiles Papyrus as “top-of-class for integration of dynamic case management technology with document generation and capture.”

The report cited the Papyrus Platform for:

  • Emphasizing a full application lifecycle platform and framework
  • Having offered great flexibility
  • Customers leverage Papyrus primitives to “expose” different aspects of the product to support CRM, ECM, DCM and CCM functions
  • Moving towards “framework” solutions to reduce customers' effort
  • Rules are “natural language” with a common data model as a core repository

Forrester logo

ISIS Papyrus Offers Advanced Goal Orientation for Dynamic Case Management Applications

ISIS Papyrus Software was named a Strong Performer in “ The Forrester Wave™: Dynamic Case Management,” published by Forrester Research to help enterprise architects tackle increasing volumes of varied and unstructured work. Profiling Papyrus as “a particularly strong fit for specialized and complex process support,” the report cited these capabilities of the ISIS Papyrus platform:

  • Advanced goal orientation - ability for tasks, rules and context to adapt to altered goals
  • Imports external information models to help jump-start process design
  • Tight integration with CCM, capture and ECM tools
  • Central point of management from one object repository
  • Advanced capture, ECM and CCM capabilities