A recent survey by Ovum concluded that 74% of customers use three or more channels when contacting companies. This demands a new business model for moving beyond disconnected, multichannel communications - offering Omni Channel engagement with real time back office integration for enhanced customer experience and streamlined operations.
Video: Online Channel Business
Customer focused firms must address cultural and technological challenges as communication channels multiply. Serving all age groups means cross-channel design, delivery and response management. Historically, Web, mobile, e-mail, and print customer communications teams and tools have been separate and siloed.
Video: Business Correspondence Demo
Leveraging the best from your traditional communication channels across Web and mobile has great potential to improve customer interactions at every touchpoint and minimize cost.
More information: Papyrus Solution Brochures
Explore innovation, Learn, Discuss and See more at the Papyrus World Conference:
Austria/Vienna/Europe, May 7-9
Southlake/Texas/USA, May 21-23
|
