Butler Group Technology Audit Recognizes ISIS Papyrus Superiority in Streamlining Process

Communication platform creates a holistic content environment for context, collaboration and quality

VIENNA and DALLAS (March 3, 2009) – According to a recent Technology Audit from Butler Group, the IT end user division of Datamonitor and leading provider of information technology research, analysis and advice, the ISIS Papyrus Business Communication & Process Platform is a real world solution for companies looking to streamline process applications.

Noting that managing customer service requirements through disparate ECM, CRM and BPM applications has created serious challenges for the business managers responsible for process quality, the February 2009 report describes the Papyrus Platform as a solution that helps resolve industry fragmentation of processes that should be integrated. Report author and BPM Practice Director Michael Thompson said, “There is an equal tendency to consider BPM, ECM and BI (rather than Business Activity Monitoring) as separate entities that have little or no connect. For real benefit, one has to consider these as part of a holistic ecosystem, which is the main differentiator for ISIS Papyrus.”

Key findings from the audit demonstrate ISIS Papyrus leadership in integrating processes that provide real value and reduce management costs for organizations:

  • Reduces the integration effort of bringing together disparate solutions
  • Utilizes a complex event processing agent that recommends activities
  • Features centralized point of control for all assets, models and content with versioning
  • Provides quick-start application frameworks that are non-code customizable
  • Contains fully integrated role-based access control for heightened security

“Butler Group is respected for its continued dedication to unbiased technology research, and this excellent recognition of the Papyrus Platform validates our own dedication to practical innovation,” said Annemarie Pucher, CEO of ISIS Papyrus. “ISIS Papyrus continues to take pride in providing real solutions for better business communication and higher service quality.

“Processes, especially truly agile processes, require more than the ability to handle documents/information/data: they need to have a degree of ‘understanding’ of the content and context,” said Thompson. “This is what ISIS Papyrus brings to the market.”

Details about the ISIS Papyrus Platform and its applications for ADF, ECM, BPM and DOM are available online at www.isis-papyrus.com or by email to info@isis-papyrus.com.

About ISIS Papyrus Software:

Global software innovator ISIS Papyrus offers a flexible software platform for fully integrated inbound and outbound communications, personalization and process optimization in customer-focused environment in the financial, insurance, utility, telecom, healthcare and public sectors. Based on a proven application platform for consolidating ECM, BPM and CRM, the Papyrus Business Communication and Process Platform enables flexibility, efficiency, collaboration, quality and continuous improvement of customer-focused content and processes. With 16 offices, 14 subsidiaries and four development centers, ISIS Papyrus supports more than 2,000 enterprise customers worldwide who use Papyrus standard software for business applications to manage customer communications & billing, business correspondence, case/claims management, multichannel delivery, ADF, indexed capture and targeted messaging. As an active member of AIIM, OASIS, OMG and ACORD, ISIS Papyrus supports and promotes technology and standards benefiting the business user.

About Butler Group:

Butler Group (www.butlergroup.com) is the IT End User division of Datamonitor Plc and is a leading provider of Information Technology research, analysis, and advice. Founded in 1990, Butler Group is respected throughout the business world for the impartiality and incisiveness of its research and opinion.

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Press Information available online: www.isis-papyrus.com/press

Media Contacts /Global

Global Headquarters
ISIS Papyrus Europe AG

Alter Wienerweg 12
2344 Maria Enzersdorf/Vienna
Austria
T: +43-2236-27551
Christian Berchtold
christian.berchtold@isis-papyrus.com

Media Contacts /USA

Americas Headquarters
ISIS Papyrus America, Inc.

301 Bank Street
Southlake, TX 76092-9123
USA
T: (817) 416-2345
Stephanie Mayo
stephanie.mayo@isis-papyrus.com

Media Contacts /Asia

Asia-Pacific Headquarters
ISIS Papyrus Asia Pacific Ltd

9 Temasek Blvd. #29-01
Suntec City Tower 2
Singapore 038989
T: +65-6339-8719
Janet Ng
Janet.ng@isis-papyrus.com