Every time I attend Open House I come away with tips and ideas
that I will use in my own environment. It is a very worthwhile two days.
Mark Lester, Print Development Team Leader, OCÉ, UK
8.30
Welcome with coffee
9.00
Keynote: Digital Collaboration
The four layers of customer interaction, business interaction and content, compliance and policy rules, and data transactions have to converge. Mobile and browser front-ends must connect to a homogeneous digital collaboration infrastructure that does not restrict but empowers company staff to service in a flexible but still compliant manner. Max J. Pucher will discuss the incredible opportunities and substantial challenges for business and technology management.
10.00
Networking coffee break
10.30
Make your customer communication a unique experience in the digital age
Communication with your customers spans across all areas of business activity. This means managing multiple inbound and outbound channels and integrating with data from multiple business applications. Content becomes an essential part of the context in Customer Engagement, and adaptive and goal-oriented service processes will result in a positive customer experience. The Papyrus Platform capabilities are unique in many ways. Forrester Research noted ISIS Papyrus as a leader with a most unique vision and “an adaptive platform with exacting results”.
In this session you will learn how:
11.15
Leverage smart document design concepts for cross channel delivery
Learn about the extended capabilities of the new Correspondence Framework Solution for administrative and end users, relieving IT of time-intensive document support. Business teams are enabled to create and manage content, templates and resources for batch, online, interactive and on-demand production of business correspondence. Smart design of templates and building blocks allow for unique multichannel output with interactivity and real-time feedback loop.
12.00
Analyst Session: Forrester Research - Reinvent Business Processes For Deeper Customer Intimacy
Clay Richardson, Principal Analyst, Enterprise Architecture
Process change is typically rooted in driving improved worker productivity and operational efficiencies. However, in the “Age of the Customer”, process change teams must shift to design and reinvent core business processes to power customer experiences and unlock new revenue streams. In this session, Clay Richardson from Forrester will share insights, examples, and new practices on how innovative companies use new approaches and techniques to design business processes for deeper customer intimacy, understanding, and engagement.
A leading expert on BPM software, services and methodologies, Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Having led projects to successfully deploy BPM solutions for government and commercial organizations worldwide, he specifically helps enterprises establish BPM strategies, governance standards and centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.
13.00
Lunch
14.00
Solution Showcase and Workshop Program
17.45
Brainstorming Session: Discuss with ISIS Papyrus management and solution architects
8.00
Welcome with coffee
8.30
Transform mainframe architecture to eChannels, mobile, social and the cloud
Business solutions are built on an enterprise mobility strategy. The Papyrus Platform enables the new mobile workstyle, changing the way companies communicate internally and with their customers, making it convenient and secure while creating new revenue.
9.15
The great leap in cross channel eCommunication with optional print
This presentation will show how collaborative work of business and IT results in flexible and high-quality output for each delivery channel using dynamic formatting capabilities in combination with powerful output management.
10.00
Networking coffee break
10.30
ACM-built business solutions optimize customer experience and deliver significant business benefits
In the Digital Age non-routine, collaborative, knowledge worker-centric activities will dominate how work is done in your organization - exceptions are the norm. See a full range of business solutions using straight-through processes to dynamic processes to completely unstructured processes driven by rules and ad-hoc content arrival, such as scans, e-mail or social media
11.15
Cross-channel intelligent inbound mail Capture
All your inbound communication channels can be commonly managed by one single definition and events - routing mail through the different steps of classification, recognition and data extraction to validation and then distribution to users in different departments. Our integrated workflow capabilities and the supervised learning of our intelligent data capture technology continuously improve the system to get smarter results in reduced cycle time, lower labor costs and maximized human capital.
11.45
Sharing Practical Experience - BNP Paribas Switzerland
Realizing a strategic personalized mass mailing solution to meet the growing demand of the business
With this corporate mass mailing solution using ISIS Papyrus, BNP increased efficiency of the mass mail process and the generation of mailings with less time and effort. The solution is a personalized ‘one-off’ Mass Mailing Client Solution which meets the growing demand of the Business and avoids as much as possible the ‘IT bottleneck’ - empowering 3 business units to design, create and maintain multi-language, multichannel mass mailings without IT support, as well as achieving seamless integration with current output management. Key highlights are role management with unique UIs, specific building blocks customized on-site, delivery to different output channels based on client preferences, and user management of templates, rules and content.
12.30
Sharing Practical Experience - Cyprus Telecommunications (Cyta)
Modernizing customer experience and operations with cross-channel document delivery
Cyta’s strategy was to fully implement electronic customer communications – to improve customer service and satisfaction, respond to customer preferences and leverage the cost advantages of reduced printing and mailing. Extending use of the powerful Papyrus Platform was decided to leverage the company’s existing investment and knowledge by using the full document management and multichannel delivery capabilities of Papyrus technology. The new Cyta Electronic Invoicing program offers customers more convenience and account access with monthly bill notification by e-mail; 24/7 bill access, download and/or printing; and online bill storage for 24 months.
13.00
Lunch
14.00
Solution Showcase and Workshop Program
This seminar is dedicated for enterprise management and directors who like to exchange experience and ideas with their peers on strategic IT subjects. The ISIS Papyrus Executives will present four short presentations including different perspectives of important current and future IT topics and how you can leverage more of your current Papyrus investment. This will lead into a moderated, interactive communication exchange and later open discussion.
8.30
Welcome with coffee
9.00
Keynote: Digital Collaboration
10.30
Networking coffee break
11.00
Solution Showcase: Customer Engagement Platform Solutions
12.00
Analyst Session: Forrester Research
Reinvent Business Processes For Deeper Customer Intimacy
13.00
Lunch
14.30
Discussion: The new way of working mobile
15.30
Networking coffee break
16.00
Discussion: The next generation of documents in the digital revolution
17.00
Discussion: What is needed to streamline your business processes?
10.30
Networking coffee break
11.00
Solution Showcase: Adaptive Case Management for on-boarding staff and customers
11.45
Case Study: BNP Paribas Switzerland
Realizing a strategic personalized mass mailing solution to meet the growing demand of the business
12.30
Case Study: Cyprus Telecommunications (Cyta)
Modernizing customer experience and operations with cross-channel document delivery
13.15
Lunch
14.00
Discussion: Content and Process Maturity – where are you?
Listening to the key individuals enthuse about their product and then
seeing it in action convinced me that this is a good company to work with.
Michael Chaytor, Head of Islands Retail Banking, Lloyds Bank Offshore, UK
14.00
Business document application design by business and IT
15.00
Implementing a business correspondence system for online and interactive letters
16.00
Adaptive Process and Case Management
14.00
Output Management – Print and eDelivery
15.00
Incoming Mail – Capture, manage and distribute
Open House Opening Event: You are cordially invited to join us for the annual ISIS Open Golf Tournament on Sunday starting at 2.00 pm, followed by our traditional Gala Dinner.
A shuttle bus to the events will be provided for guests staying at the conference hotel.
ISIS Solutions and Competence Center Southlake
301 Bank St
Southlake, TX 76092
ISIS Papyrus will provide lunch on both conference days at the ISIS Papyrus Solutions and Competence Center.
Participation at the Open House and User Conference and the Management Circle Seminar is free of charge. Registration is required.
We will provide a shuttle bus to the opening events on Sunday and to the ISIS Solutions and Competence Center on Monday and Tuesday from the conference hotel.
Hilton Southlake Town Square
1400 Plaza Place
Southlake, Texas 76092
T: (817) 442-9900 or (800) HILTONS (800-445-8667)
Rate: $170 (+ tax) per night
www.hiltonsouthlaketownsquare.com
Mr. Christian Berchtold
ISIS Papyrus America, Inc.
301 Bank St
Southlake, TX 76092