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    ISIS Papyrus Open House and User Conference 2015
    The FOCUS is always on YOU!
    NEW Keynote Insights
    NEW Presentations and Demos
    NEW Discussion topics
    NEW Customer Case Studies
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    ISIS Papyrus Open House and User Conference 2015
    A Golden Opportunity!
    Executive-level Idea Exchange
    Effective Face-to-Face Meetings
    Focused Presentations of New Solutions
    Efficient access to Top-level Consultants
    Direct Discussions with your Peers
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    ISIS Papyrus Open House and User Conference 2015
    With the industry's brightest minds in one room there is always something to learn.
    Enjoy the relaxed elegance of the Opening Gala Event.
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    ISIS Papyrus Open House and User Conference 2015
    Real-world Customer Case Studies
    Real-world project expectations
    Real-world documents and processes
    Real-world performance analytics
    Real-world reviews and projections
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    ISIS Papyrus Open House and User Conference 2015
    One-on-One
    Face-to-Face
    Hands-On
    YOUR questions answered
    YOUR solution demoed
    YOUR project discussed
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    ISIS Papyrus Open House and User Conference 2015
    Management Circle Seminar
    Executive Exchange
    Strategic Discussions
    Planning the Future
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    ISIS Papyrus Open House and User Conference 2015
    Viennese charm,
    Business and Networking
    at the same place and time,
    this happens only at the ISIS Papyrus Open House!
    Detlef Zeger, SV SparkassenVersicherung

ISIS Papyrus innovates and delivers
Enterprise Software Solutions shaping the future.

Our mission is sharing experience - showing best practices
and innovative ways for treating your customer as an individual across all channels.

Hot Topics

Make your customer communication a unique experience in the Digital Age.

Leverage smart document design concepts for cross-channel delivery.

Transform mainframe architecture to e-channels, mobile, social and the Cloud

Empower the business with document Wizard solutions signed with electronic signatures.

Achieve greater efficiency to implement new business process applications with Adaptive Case Management Solutions

Every time I attend Open House I come away with tips and ideas
that I will use in my own environment. It is a very worthwhile two days.
Mark Lester, Print Development Team Leader, OCÉ, UK

Preview Videos

Get a first taste of demos and presentations at the Open House 2015

2015 Open House and User Conference Open House Agenda

Monday - Sessions

8.30

Welcome with coffee


9.00

Keynote: Digital Collaboration

The four layers of customer interaction, business interaction and content, compliance and policy rules, and data transactions have to converge. Mobile and browser front-ends must connect to a homogeneous digital collaboration infrastructure that does not restrict but empowers company staff to service in a flexible but still compliant manner. Max J. Pucher will discuss the incredible opportunities and substantial challenges for business and technology management.


10.00

Networking coffee break


10.30

Make your customer communication a unique experience in the digital age

Communication with your customers spans across all areas of business activity. This means managing multiple inbound and outbound channels and integrating with data from multiple business applications. Content becomes an essential part of the context in Customer Engagement, and adaptive and goal-oriented service processes will result in a positive customer experience. The Papyrus Platform capabilities are unique in many ways. Forrester Research noted ISIS Papyrus as a leader with a most unique vision and “an adaptive platform with exacting results”.
In this session you will learn how:

  • IT and Business can rapidly build new business process applications using ready solution frameworks
  • 360º view of the customer can be achieved to improve customer experience and increase customer loyalty
  • To use the platform’s cross-channel capability for a seamless and successful Customer Experience
  • How integration with your existing backend systems can be achieved
  • The platform can help you to embrace Mobile, Social & Cloud

11.15

Leverage smart document design concepts for cross channel delivery

Learn about the extended capabilities of the new Correspondence Framework Solution for administrative and end users, relieving IT of time-intensive document support. Business teams are enabled to create and manage content, templates and resources for batch, online, interactive and on-demand production of business correspondence. Smart design of templates and building blocks allow for unique multichannel output with interactivity and real-time feedback loop.

  • Design and delivery considerations for different output channels including mobile
  • Central resource management with versioning, change and release management
  • Include response options such as URLs, e-mail, SMS and e-forms for immediate 2-way communications
  • Interactive documents with prompt commands and Wizard for front office users
  • eDocuments: Your clients and team sign electronically and securely
  • Auditing and reporting

12.00

Analyst Session: Forrester Research - Reinvent Business Processes For Deeper Customer Intimacy
Clay Richardson, Principal Analyst, Enterprise Architecture

Process change is typically rooted in driving improved worker productivity and operational efficiencies. However, in the “Age of the Customer”, process change teams must shift to design and reinvent core business processes to power customer experiences and unlock new revenue streams. In this session, Clay Richardson from Forrester will share insights, examples, and new practices on how innovative companies use new approaches and techniques to design business processes for deeper customer intimacy, understanding, and engagement.

A leading expert on BPM software, services and methodologies, Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Having led projects to successfully deploy BPM solutions for government and commercial organizations worldwide, he specifically helps enterprises establish BPM strategies, governance standards and centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.


13.00

Lunch


14.00

Solution Showcase and Workshop Program



17.45

Brainstorming Session: Discuss with ISIS Papyrus management and solution architects

  • Translating company goals into a technology strategy that consolidates ECM, CRM and BPM
  • Optimizing your investment by building an agile communication platform for the future
  • Discuss the requirements for the business graphical user interface (GUI)
  • Integrating inbound and outbound business communication as a business need

Tuesday - Sessions

8.00

Welcome with coffee


8.30

Transform mainframe architecture to eChannels, mobile, social and the cloud

Business solutions are built on an enterprise mobility strategy. The Papyrus Platform enables the new mobile workstyle, changing the way companies communicate internally and with their customers, making it convenient and secure while creating new revenue.

  • Mobile Backend-as-a-Service
  • Sales and customer service solution Frameworks
  • Mobile Marketing
  • Mobile for Executives
  • Integration with Social channels
  • Deployment in the Cloud

9.15

The great leap in cross channel eCommunication with optional print

This presentation will show how collaborative work of business and IT results in flexible and high-quality output for each delivery channel using dynamic formatting capabilities in combination with powerful output management.

  • Collect documents of batch/online/interactive origin (AFP/PDF/TIFFS/HTML/XML) in the central document pool
  • Powerful reformatting options allow for unique final document composition on each print and eDelivery channel
  • HTML5/PDF/SMS/e-mail/Mobile, printing considerations and available solutions
  • Two-way communication capabilities with response options in digital output
  • Powerful reporting on bounced e-mail, clicks and opened e-mail, printing and archiving

10.00

Networking coffee break


10.30

ACM-built business solutions optimize customer experience and deliver significant business benefits

In the Digital Age non-routine, collaborative, knowledge worker-centric activities will dominate how work is done in your organization - exceptions are the norm. See a full range of business solutions using straight-through processes to dynamic processes to completely unstructured processes driven by rules and ad-hoc content arrival, such as scans, e-mail or social media

  • Collaborative work and task management based on user profile
  • Adaptive and goal-oriented business processes supporting exception handling
  • Enhanced quality and speed in case completion in Customer Care and Call Center
  • HR and new customer on-boarding case management solution framework
  • Lead management solution framework – from suspect to prospect to pipeline
  • Contract generation and management solution framework

11.15

Cross-channel intelligent inbound mail Capture

All your inbound communication channels can be commonly managed by one single definition and events - routing mail through the different steps of classification, recognition and data extraction to validation and then distribution to users in different departments. Our integrated workflow capabilities and the supervised learning of our intelligent data capture technology continuously improve the system to get smarter results in reduced cycle time, lower labor costs and maximized human capital.

  • Every mail received in the organization is a known incoming event
  • An intelligent capture process starts extracting relevant information from structured and unstructured forms
  • A new case is automatically opened or content is routed to an existing case
  • Archiving of complete case, content and process

11.45

Sharing Practical Experience - BNP Paribas Switzerland
Realizing a strategic personalized mass mailing solution to meet the growing demand of the business

With this corporate mass mailing solution using ISIS Papyrus, BNP increased efficiency of the mass mail process and the generation of mailings with less time and effort. The solution is a personalized ‘one-off’ Mass Mailing Client Solution which meets the growing demand of the Business and avoids as much as possible the ‘IT bottleneck’ - empowering 3 business units to design, create and maintain multi-language, multichannel mass mailings without IT support, as well as achieving seamless integration with current output management. Key highlights are role management with unique UIs, specific building blocks customized on-site, delivery to different output channels based on client preferences, and user management of templates, rules and content.


12.30

Sharing Practical Experience - Cyprus Telecommunications (Cyta)
Modernizing customer experience and operations with cross-channel document delivery

Cyta’s strategy was to fully implement electronic customer communications – to improve customer service and satisfaction, respond to customer preferences and leverage the cost advantages of reduced printing and mailing. Extending use of the powerful Papyrus Platform was decided to leverage the company’s existing investment and knowledge by using the full document management and multichannel delivery capabilities of Papyrus technology. The new Cyta Electronic Invoicing program offers customers more convenience and account access with monthly bill notification by e-mail; 24/7 bill access, download and/or printing; and online bill storage for 24 months.


13.00

Lunch


14.00

Solution Showcase and Workshop Program


2015 Open House and User Conference

The Management Circle Seminar contains inspiring interdisciplinary topics
and connects discussions in a relaxing atmosphere.

This seminar is dedicated for enterprise management and directors who like to exchange experience and ideas with their peers on strategic IT subjects. The ISIS Papyrus Executives will present four short presentations including different perspectives of important current and future IT topics and how you can leverage more of your current Papyrus investment. This will lead into a moderated, interactive communication exchange and later open discussion.

Moderated by industry experts:

  • Clay Richardson - Principal Analyst, Enterprise Architecture, Forrester Research
  • David Hodge - Operation Excellence Manager, British Telecom
  • Katherine Church - Digital Solution Director, CAPITA Insurance Services
  • Didier Di Palma - Project Manager, BNP Paribas

Monday - Management Circle Seminar

8.30

Welcome with coffee


9.00

Keynote: Digital Collaboration


10.30

Networking coffee break


11.00

Solution Showcase: Customer Engagement Platform Solutions


12.00

Analyst Session: Forrester Research

Reinvent Business Processes For Deeper Customer Intimacy


13.00

Lunch


14.30

Discussion: The new way of working mobile


15.30

Networking coffee break


16.00

Discussion: The next generation of documents in the digital revolution


17.00

Discussion: What is needed to streamline your business processes?


Tuesday - Management Circle Seminar

10.30

Networking coffee break


11.00

Solution Showcase: Adaptive Case Management for on-boarding staff and customers


11.45

Case Study: BNP Paribas Switzerland

Realizing a strategic personalized mass mailing solution to meet the growing demand of the business


12.30

Case Study: Cyprus Telecommunications (Cyta)

Modernizing customer experience and operations with cross-channel document delivery


13.15

Lunch


14.00

Discussion: Content and Process Maturity – where are you?

Listening to the key individuals enthuse about their product and then
seeing it in action convinced me that this is a good company to work with.
Michael Chaytor, Head of Islands Retail Banking, Lloyds Bank Offshore, UK

Communication with your customers spans across all areas of business activity. This means managing multiple inbound and outbound channels and integrating data from multiple business applications. Content becomes an essential part of the context in customer engagement.

Monday - Workshops & Labs

14.00

Business document application design by business and IT

  • Data interface definition
  • Template and content creation
  • Resource generation and central resource management
  • Change management – from development to production
  • Text and content compare

15.00

Implementing a business correspondence system for online and interactive letters

  • Correspondence framework for end users with prompting functionality
  • Text and data entry
  • Using the Wizard for interactive letter writing
  • Sign-off process with stickers

16.00

Adaptive Process and Case Management

  • Learn the fundamentals on how to setup a Case
  • Define event-driven Business Processes
  • Experience how easy it is to integrate Correspondence

Tuesday - Workshops & Labs

14.00

Output Management – Print and eDelivery

  • Bundling and sorting of outbound mail
  • Learn how to further automate document delivery and save cost
  • Setup delivery rules and learn that no or limited change is needed on your documents
  • Experience how print documents are transformed and being electronically delivered
  • Get an introduction to how you could do Dynamic HTML documents

15.00

Incoming Mail – Capture, manage and distribute

  • Intelligent classification, content extraction and automated distribution
  • Self-learning with user-trained processes
  • Embedding inbound mail into Case Management
  • Archiving

You are cordially invited: Golf and Gala Dinner

Open House Opening Event: You are cordially invited to join us for the annual ISIS Open Golf Tournament on Sunday starting at 2.00 pm, followed by our traditional Gala Dinner.

A shuttle bus to the events will be provided for guests staying at the conference hotel.


General Information

Conference Location

ISIS Solutions and Competence Center Southlake
301 Bank St
Southlake, TX 76092

Travel Information

Meals

ISIS Papyrus will provide lunch on both conference days at the ISIS Papyrus Solutions and Competence Center.

Fees

Participation at the Open House and User Conference and the Management Circle Seminar is free of charge. Registration is required.

Conference Hotel

We will provide a shuttle bus to the opening events on Sunday and to the ISIS Solutions and Competence Center on Monday and Tuesday from the conference hotel.

Hilton Southlake Town Square
1400 Plaza Place
Southlake, Texas 76092
T: (817) 442-9900 or (800) HILTONS (800-445-8667)
Rate: $170 (+ tax) per night
www.hiltonsouthlaketownsquare.com

For more information please contact:

Mr. Christian Berchtold
ISIS Papyrus America, Inc.
301 Bank St
Southlake, TX 76092

T: 817-416-2345
E-mail: events@isis-papyrus.com