ISIS Papyrus guiding next-generation transactional documents – AFPC Q&A with VP Roberto Anzola
As a Core Member of the AFP Consortium (AFPC), ISIS Papyrus is helping to guide the next generation of transactional documents for industries like finance, insurance and telecom.
VP of Solutions Roberto Anzola discusses his role on the AFPC Board as a technology executive supporting the evolution of standards for document quality, interoperability and performance in high-volume output and process management.
“The AFP Consortium is driving this evolution process with a solid strategy to keep and improve quality and the flexibility of AFP over time. The print industry is aware that AFP standards, being defined by the AFPC, are forward-looking changes that at the same time protect and foster quality and compatibility in both new and old documents.” ~Roberto Anzola, VP Solutions, ISIS Papyrus Software
AIIM Smart Process Research Explores Enterprise Customer Experience
Report on Intelligent, Adaptive BPM Underwritten by ISIS Papyrus
A primary application of Smart Process, Intelligent Business Processes, and Adaptive BPM is case management, here used in its widest sense from payment management through contract bids, claims handling and loan origination to traditional healthcare, crime or legal cases.
AIIM’s latest 30-page Industry Watch report, underwritten in part by ISIS Papyrus, takes an in-depth look at the applicability of Smart Process Applications like case management, the experience of early users, the drivers for improved case management, and the feature sets required of a modern case management system.
Key findings of the global survey include:
- For 51% half or more of their business processes are not straightforward or predictable
- Increasing customer expectations for speed of response is the biggest pain point (44%)
- 58% consider case handling vital or very important to customer experience management
- The biggest benefits cited by users are faster and more consistent customer response
- The biggest issue with current solutions is lack of a single view of the customer …
For more insights, request your free report download from ISIS Papyrus now!
ISIS Papyrus receives XCelent Customer Base Award for Global Insurance Market
Out of 14 global customer communications vendors profiled by Celent in June 2014, ISIS Papyrus received the XCelent Customer Base award, based on 3 key criteria:
- Number of live insurers using the system
- Number of regions (NA, EMEA, APAC, LATAM) where the system is implemented
- New client momentum
With the growing importance of efficient and digital customer communications, insurance companies need to look for advanced document management systems.
In the report Document Automation for Insurers: 2014 ABCD Vendor View, Celent profiles 14 systems, including Papyrus Platform for Business Communication and Process, presenting information about the vendor and solution; customer base and reference customer feedback; functionality; technology; implementations; cost and some summary comments.
“Insurers try to leverage advanced features and functions from document automation and customer communication system vendors in order to promote digital interactions with customers and partners,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and author of the report. “Leveraging multichannel communication and interactive documents is key for insurers that want to improve the way they communicate.”
ISIS Papyrus UTA Presented in ACM Workshop at EDOC 2014
The Adaptive Case Management (ACM) Workshop at EDOC 2014, which took place September 1 in Ulm, Germany, provided a platform for researchers and practitioners to discuss ACM and other non-workflow approaches to BPM.
ISIS Papyrus presented its position paper, “Towards a pattern recognition approach for transferring knowledge in ACM,” and unveiled the full potential of the User-Trained Agent (UTA) in a captivating video. The UTA was widely acknowledged as an important ACM component for enabling knowledge sharing and collaboration between teams.
Official Workshop Paper: "Towards a pattern recognition approach for transferring knowledge in ACM"
ISIS Papyrus Drives Adaptive Innovation in Dynamic Case Management Market
Independent research firm cites ISIS Papyrus as a Strong Performer, providing very strong DCM support across all categories
Enterprise software provider ISIS Papyrus Software announced it has been named a Strong Performer in "The Forrester Wave™: Dynamic Case Management, Q1 2014", published March 28.
Highlighting two new emerging adaptive features that will help enterprises tackle increasing volumes of varied and unstructured work, Forrester Research identifies and defines the two adaptive capabilities as key differentiators in the DCM market as:
- Design Time case management emphasizes control over highly repeatable processes
- Runtime case management supports use cases where the ultimate paths are highly variable
ISIS Papyrus received a Strong Performer positioning in each of three Wave evaluations for Overall Capabilities, Design Time Capabilities and Runtime Capabilities, based on its scores in Current Offering and Strategy.
"ISIS Papyrus drives adaptive innovation in the DCM market….. It is a Strong Performer overall but a standout Leader in the runtime tool weighting."- The Forrester Wave™: Dynamic Case Management, Q1 2014
"Creating communications with tightly integrated content and process is a key priority in the enterprise, and we continue to demonstrate strong capabilities in the each of the core components of fully functional enterprise DCM/ACM systems," said Annemarie Pucher, CEO of ISIS Papyrus.
ISIS Papyrus Software Named a Leader in DOCCM
Independent research firm cites ISIS Papyrus' broad vision for DOCCM supporting ECM, CRM, analytics, event processing, and BPM
ISIS Papyrus Software has been named a Leader in "The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014".
In its second time in the DOCCM evaluation, ISIS Papyrus received its Leader positioning based on its scores in Strategy and Current Offering. Profiling Papyrus as "an adaptive platform with exacting results," the 2014 Wave report for DOCCM cited ISIS Papyrus for its:
- Full application lifecycle platform and framework
- Great flexibility
- "Framework" solutions to reduce implementation
- Sweet spot where language complexity and where exact rendering of content is essential
- Consolidated and common data model across CRM, ECM, DCM and CCM in a core repository
Analyst Opinion: ISIS Papyrus Takes an Adaptive Approach to CCM
After attending the 2013 ISIS Papyrus Open House in Austria, Kaspar Roos, Director for InfoTrends’ Production Workflow & Custom Communications Solutions Services, shared his expert opinion on the Papyrus offering in his blog:
“ISIS Papyrus is a leading document capture, automation, and composition vendor….The software has evolved over the years to become a very flexible and integrated suite of IT solutions that enables companies to rapidly design and deploy enterprise-wide customer communication solutions independent of the channel.” (May 19, 2013)
The blog also highlighted key areas where Papyrus demonstrated advanced capabilities for CCM requirements during the Open House event:
- Capture on a Mobile Device
- Rapidly Deployable Mobile Applications
- Interactive Documents (PDFs)
- Video to Drive Engagement
- Multichannel Campaigns & Data Analytics
A frequent industry author and guest speaker in addition to his research responsibilities, Mr. Roos offers real-world insights and best practices to CCM customers in the InfoTrends research titled “Overcoming Implementation Challenges of CCM” (published August 2013).
OASIS: Approval of version 1.1 of Content Management Interoperability Services (CMIS)
The OASIS international consortium announced the approval of version 1.1 of Content Management Interoperability Services (CMIS). This broadly adopted open standard frees content trapped in traditional "content silos" and facilitates "content in the cloud" and mobile computing.
Functionality added in version 1.1 includes type mutability, supports for object retention and hold, named sets of properties and a JSON-base protocol binding, and now repositories can list supported extensions or additional CMIS-based standards for CMIS clients to discover.
"As an OASIS Foundational Sponsor, ISIS Papyrus participates in shaping the CMIS standard to ensure archive and content management systems become a well-managed back-end to 'Systems of Engagement'. CMIS 1.1 is an important step forward, and widespread industry adoption continues. Enterprises requiring access to multiple content platforms should request that vendors adhere to this standard for long-term stability, as well as vendor and software version independence." -- Max J. Pucher, co-founder/CTO, ISIS Papyrus.
ISIS Papyrus Profiled in Customer Communications Solutions Market Study
ISIS Papyrus Profiled in CCM Research: Customer Communications Solutions Market Study, 5th Edition
"Multi-channel delivery is changing the way organizations develop and manage customer communications by offering flexible tools to create and collaborate on documents," asserts Madison Advisors' most recent in-depth study.
In "Customer Communications Solutions Market Study, 5th Edition,"Madison Advisors assesses how leading solution providers are addressing organizational demands for more flexible document delivery.
It also reveals that traditional document composition solutions have pivoted to more robust CCM solutions, including support for distributed design, production, and delivery of customer communications with an examination of multi-channel delivery methods. Out of 9 vendors profiled, ISIS Papyrus Software is among only a couple that provide robust support for social media channels due to its status as an emerging customer communications channel.
See for yourself how ISIS Papyrus is leading the CCM market in the latest report in the "Document Composition Series" from Madison Advisors!