ISIS PRODUCT SUPPORT REQUEST FORM can be submitted here and a member of the Product Support Team will contact you.

A guideline "Contacting ISIS Papyrus for Support" can be viewed here (English) and here (German).

ISIS offers two types of support:

1. Technical product support

While we make every effort to avoid software errors, this is not always totally possible. In this case, please contact the ISIS Support Team. Every customer with a valid ISIS maintenance agreement may benefit from a number of options available. Our Support team will reply and attend to your questions promptly and try to provide you with a resolution as soon as possible. We will analyze the reported problem in the ISIS labs, and if necessary, we will send you a patch, or update, to solve the problem.

2. Application support

Coding of document and business applications lies outside the responsibility of ISIS. Of course, we will try to assist however possible and offer solutions as allowed by available application knowledge. However, tasks like searching an application developer's mistake, fine-tuning of DOCDEF applications, etc., require detailed data and knowledge of system and business applications. If suggestions provided by ISIS are not sufficient to resolve one of these problems completely, or if the implementation of any new requirement is requested, we recommend asking for assistance from an ISIS consultant.

Customers may request the services of an ISIS consultant for a fee with the ISIS Marketing Services (email: info@isis-papyrus.com) or by contacting the Customer Care representative or local ISIS company office for the appropriate pricing and resources for your situation.