Max J. Pucher is the founder and current Chief
Architect of ISIS Papyrus Software, a globally
operating company that specializes in Artificial
Intelligence for business process and communication.
He has written several books, frequently speaks
and writes on IT and holds several patents.
How Knowledge Workers Get Things Done:
Real-World Adaptive Case Management (2012)
How Knowledge Workers Get Things Done describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM.
Keith Swenson points out: We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways.
In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.
Taming the Unpredictable:
Real World Adaptive Case Management: Case Studies and Practical Guidance (2011)
The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity. Peter F Drucker
The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers.
Taming the Unpredictable presents the logical starting point for understanding how to take advantage of ACM.
This book goes beyond talking about concepts, and delivers actionable advice for embarking on your own journey of ACM-driven transformation.
In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, legal services, and healthcare, you will find instructive examples for how to transform your own organization.
The facilitation of the knowledge
workers and knowledge work, known broadly as “Case
Management,” is increasingly important amid interest
in a more flexible, dynamic approach to supporting
work that requires specialized knowledge.
Recognized
experts confirm that the activity of a knowledge worker
is, by its nature, unpredictable and cannot be fully
or successfully handled by more formalized
process definition techniques. Recent advances in Information
Technology make the management of unpredictable circumstances
now a practical reality.
A global team of respected
business process leaders and technologists have collaborated
to highlight the key concepts, important ideas and
recommended approaches for harnessing, enabling and
empowering knowledge
work in the organization.
Social BPM:
Work, Planning and Collaboration Under the Impact of Social Technology (2011)
Business Process Management and Workflow are, by their very nature, social activities. The collaboration and communication patterns that are now increasingly referred to as "social computing" were also fundamental to the BPM and workflow models of the early 1990s. Yet it has been the recent explosion of social computing and accompanying success of social production, from Linux to Wikipedia, and Facebook to Twitter, which has the most dramatic impact collaboration in business environments.
Today we see the transformation of both the look and feel of BPM technologies along the lines of social media, as well as the increasing adoption of social tools and techniques democratizing process development and design. It is along these two trend lines; the evolution of system interfaces and the increased engagement of stakeholders in process improvement, that Social BPM has taken shape.
As explained by WfMC Fellow Dr. Michael zur Muehlen, "If you only focus on streamlining process execution and making it as efficient as possible the social aspect diminishes. But if you consider process discovery, the development of a shared understanding of what your operations look like, and monitoring your process environment, then social plays a big role. Social is all about providing context, a rich environment of data points that a streamlined workflow would be lacking otherwise. The challenge is to make this context useful, both from a social networking perspective and from an unstructured data perspective."
The international
open standards consortium,
OASIS, welcomes ISIS
Papyrus, a provider of
process and content management
software solutions, as its
newest Foundational Sponsor.
ISIS Papyrus joins IBM, Microsoft,
Oracle, and Primeton in supporting
the mission of OASIS at the
highest level.
ISIS
Papyrus Releases AFP
Viewer Freeware to Promote
AFP Standard
for Advanced Printing, Presentation and Archiving
“As an early adopter
of the AFP standard, ISIS
Papyrus is excited to demonstrate
the importance of easy
access to business and
customer documents with
a professional-quality
viewer,” said Roberto
Anzola, R&D Manager
for ISIS Papyrus Software
and AFPC Board Director.
Papyrus
EYE Enables Rich Document-centric
Applications with Single
Definition for Identical
Experience across Browser
and Fat Client
Business users are empowered
with a Web-enabled, centrally
managed GUI offering the
same layout and functionality
as desktop applications – without
additional coding
ISIS
Papyrus Celebrates 20
Years of Excellence at
North American Open House
and User Conference for
Enterprise Customers
Attendees share Papyrus
solutions and experience
to maximize resources,
manage complex business
environments, satisfy customer
demands and measurably
improve processes
1.) Innovation in CASE
Management
2.) Papyrus: The Process
and Content Platform
3.) Innovation User Trained
Agent
4.) Integrated inbound
and outbound business correspondence.
Media Contacts /Global
Global Headquarters
ISIS Papyrus Europe
Christian Berchtold
T: +43-2236-27551 christian.berchtold@isis-papyrus.com
Alter Wienerweg 12
2344 Maria Enzersdorf/Vienna
Austria
Media Contacts /USA
Americas Headquarters
ISIS Papyrus America, Inc.
Stephanie Rogers
T: (817) 416-2345 stephanie.rogers@isis-papyrus.com
301 Bank Street
Southlake, TX 76092-9123
USA
Media Contacts /Asia
Asia-Pacific Headquarters
ISIS Papyrus Asia Pacific Ltd
T.J. Koh
T: +65-6339-8719 t.j.koh@isis-papyrus.com
9 Temasek Blvd. #29-01
Suntec City Tower 2
Singapore 038989
